Hi @Psa1thingsclean great question!
First of all, so awesome that your books are full - what a wonderful feeling! (I hope Thumbtack has had something to do with that).
Your response rate is based on responses to customers who have messaged you. This can mean - replying back to the customer or passing on the job. We just don't want to leave the customers hanging.
Does that make sense? Hope this helps.
Good morning! Sorry for the delayed response! I am not sure what you were told on the phone, but the response rate is based on customers who have contacted you - we just don't want customers to be reaching out and not getting any response. This doesn't mean you need to take on the jobs - you can pass on the job as well. If any of you want to direct message me, I am happy to look in to your acounts for you and help you further! Sorry for the confusion
I haven't had this problem myself, though I hope to. It would be great if there was a way for pros to keep their Thumbtack account live and note that they are closed to new clients. Basically a banner or flag that says, "We're busy and have no availability for new clients at this time. Please check back <insert interval>." And if the system either didn't allow messages or didn't count them in this Top Pro calculation during this time frame.
It's a waste of everyone's time (and money depending on how charges work on instant match, or in the future with fees per contact) if clients research and message folks who are unavailable and those pros have to respond with a "We can't take on another client just now, but thanks for checking with us."
This response is confusing. Thumbtack you want us to respond to customers
who message us. However, if they are messaging us for a quote and we don't have
enough info to give them a quote, we are charged either way regardless of whether or not
it is a job we want to accept. There should always be a free option for us to message the customer
to say we need more details before we can give a quote. There have been several instances where
customers have reached out to me, but because there was not enough info to accurately get the scope
of a project, upon speaking to Thumbtack customer service, I was told to pass on the request.
@rachelalvesphot I'm glad you were able to reach out and speak with our support teams. To try and help clarify further, your account is set up currently so that you can choose whether to accept or deny a contact because you're not using Promote. If you decide to pass on a lead that comes your way due to lack of information you will not be charged.
Yes, we can choose to accept or deny contact with or without having enough information.
Say it's a headshot for 5 to 10 people on their place of work with a budget of $500.
What are they using the images for, is it 5 subject or is it 10, is it a building with lots of natural light
or does one need to bring in their own lighting, what is the turn around time? What style of photography
are they looking for? These are questions that help me determine if I can do it at the price they are asking.
Without the ability to respond with I need more info, or just to respond with a request for more details without being
charged and responding with a no, not enough info is a shame. We should be able to respond.