Back in December of 2018 I had made a suggestion to improve how the View Competition link looks which currently is in my opinion looks very unprofessional & put together without much thought. I was provided a case number 5443700 & I was also told this was sent to the product team. After 3 months of follow-ups I finally heard back from a support member on March 13th indicating:
"Thanks for reaching out about including the price bid of each pro on the View Competition page. Your feedback helps us find issues on our site and improve the Thumbtack experience for customers and pros. We shared your comments with our product team to review as they work on site improvements.
We get thousands of suggestions, so we can’t follow up on all of them individually. If you want to follow up on your feedback, you can reach back out with your case number: 5443700".
I was then told by another support team member also on March 13th:
"Thank you for responding. I can sense your urgency about this concern, and we've seen that you gave this feedback for a while now. Here's what we can do, I will submit another report regarding your feedback about the competition of the prices among the pros in your area.
We value your partnership with us as well as being one of our top pros. We take this matter seriously. We appreciate every feedback you shared with us. We also want to thank you for choosing Thumbtack to be your business partner. Your success will also be our success".
So apparently a new report, which I would assume is a case, was submitted. I was not provided a case number for that. And of course, since March I've heard nothing back. I stopped wasting my time because TT doesn't value my time. Well it's July now! Does anybody at TT have any update about the status of my suggestion?
I understand that you get thousands of suggestions & can't follow up on each individually. To me that sounds like an excuse & the support staff is not putting any effort into actually checking with the, in this case, the product team & following up with them. Especially when a case number has been provided. Anyway, I digress.
I will once again explain what I'd like to see. First off as I explained to the support person multiple times back in December of 2018, I'm not looking to see what the ACTUAL price bid is from the service pro. As we all know all the View Competition link shows is what I'll call a meaningless gray line that doesn't tell me ANYTHING (picture attached)! Also, with the View Competition link for the lowest price there is no gray line. Why is that? Makes absolutely no sense!
Anyway, it's time to blow up the current View Competition format. Let's have a more professional & cleaner look. I would like to see an actual money bar graph (picture attached) that at least gives me a price range of what the other service pros are charging WITHOUT revealing the actual price. For the outrageous prices we pay for leads & are not provided any contact information we should be able to see this. This should be a simple fix TT. Let’s get it done!