We recently launched Price Assurance to deliver on a simple promise: when you target leads and pay automatically for the leads you always want, we make sure you’re protected.
Now that it’s been a few weeks and you’ve seen it in action, we want you to be clear on the details.
That’s why you’re invited to ask any clarifying questions you have about Price Assurance by responding below.
On Wednesday around 4pm EST, two Thumbtack employees who oversaw the creation and implementation of Price Assurance will be online to answer your questions:
Sam is a Product Manager who oversaw the launch of Price Assurance and Will is a Product Marketing Manager who led the rollout. Between them, they are two experts who know the Price Assurance as well as anyone.
Here’s how to participate:
@Allygirl36 We never want to auto-charge you for leads you can't do. If you turning down a lot of exact match leads, check out your targeting preferences to make sure they are up to date. Also, make sure to block out days and times that you're unavailable on your pro calendar. You can learn more about your preferences and how to control the leads you target here: https://help.thumbtack.com/article/preferences-guide.
@Ds7theartist Great question! We actually have a more streamlined process to request refunds for when things go wrong! You can take a look at this Help Center article to learn more about requesting refunds straight from your account! https://help.thumbtack.com/article/refunds
I used to be a " pro" for many years in Thumbtack. I am with Thumbtack since it started. But I lost the motivation on responding to the new Thumbtack leads, since my price is higher than other Portuguese teachers. I invested a lot of money developing my method which includes 500 video classes, homework, audios etc..... I am the founder of Portuguese Today. com .
I , as a teacher also offer to my students the access to my online course. My cost per class can't be the same as the new teachers that are entering in Thumbtack , or most that are there already. Because it , I stopped betting and competing with the other professionals that charge much less than I do for my work and my time. Thumbtack is now a platform to promote the professionals that are starting in the market, and are opened to work for a lower cost than I do. I believe that those are the ones who get the job now, and Thumbtack will probably loose the most experience professionals that have a bit higher cost for their services.
I agree with Luciribas. I too was a pro for a long time and started early on with the company and won best of 2015 & top 5 of 2016. I was also a mentor to others because of it and unfortunately I had to walk away because the numbers don't make sense. If you bid just 4 times in one day you're blowing $100 a day. As a small business that doesn't make sense. I can't do it and I know most people can't. Yet this is the new model. I have reached out and proposed #1 a pay per acquisition meaning you only pay if you and the customer agree that you want to work together. #2 having a minimum professional level and an upper level as well. If people are looking for the least expensive price there should be a minimum standard for each industry to be a legitimate professional business. Thumbtack should want this so that their business and name is not tarnished, as well as making sure that they're providing top notch talent. As I said earlier, I walked away because the new changes don't make sense monetarily or for any professionals reputation. Honestly I would like to see them make the necessary adjustments so that we can all be more successful. I don't see them lasting too much longer if this doesn't take place. Thumbtack if you're listening.... we would like you to work with us. It will make everyone including you more successful.
@Juan_DJ Part of Price Assurance is our shop around savings. With these savings, your targeted leads where the customer chooses to reach out to more than one professional are discounted. We even provide a heavier discount if the customer reaches out to more than 6 professionals. You can read more about our shop around savings here: https://help.thumbtack.com/article/price-assurance-terms2.