@SharonM7 I did not bid on this one. She is telling everyone up front that she is 12yo. My question is: Why doesn't this get deleted by Thumbtack automatically because she is telling everyone up front that she is a minor?
@StoriesUpSTL We do have systems in place in order to prevent things like this from showing up on the site. I'm really sorry to see that this one has made it through, I'll be going over the account to take the necessary actions. The best thing to do in these instances is to report the job so that our teams can be notified and begin to take care of things.
This is a very serious topic and I hope not only Thumbtack but any other online platforms will do something about it in the near future.
We as professionals are screened on almost every platform but not the customers, also customers can leave reviews but we can't review them.
I had a very bad experience with a customer and I was forced for my first time to abandon a project because the customer got verbally abusive and I felt unsafe to finish my job.
After the event I went home and after doing some research I find out that he has a criminal record and was arrested before.
We never know who is texting us and asks for our service, I can only hope that sometime in the future customer' screening will become a reality.
@vasy I'm truly sorry to hear about that experience. We have a whole team here at Thumbtack dedicated to Trust and Safety and we do our best to keep instances like those from happening, and are here to help when they unfortunately do. Did you report this customer with us when this happened? If you need to please send me a direct message with more information.