@Wjsphoto if you send a customer a quote through the Jobs tab, it is definitely sent to them and they can see it. Nothing is hidden. If you ever want to see how the customer experience works first hand, I'd recommend using Thumbtack for your next project. If you have any other questions, please don't hesitate to reach out.
Removing this feature was just another way for TT to control what we do or how we can interact with potential clients. I earned many, many jobs by following up with not-yet-viewed leads. In other words, I was able to tailor responses to individual leads, and this practice usually got me the job. Whatever your “research” says about wanting pros to focus on clients who are focusing on hiring, well, that research is just wrong. Many times, clients get busy and don't respond to emails. a gentle reminder can get them to respond. That is, they would respond to emails when a *manageable* number of pros contacted them. but that's an issue for another post.
Bring back the "viewed" component. Above all the changes TT has made, that feature was most helpful.
I have the exactly the same question. Glad you raised it. Removing this feature has seriously affected our ability, the way we do business here, and at what rate. Most disappointing and disconcerting. As have most of these "Changes and Adjustments" been. We're seriously re-thinking our position. Insites as provided lately, don't seem to be very accurate or helpful these days either. Truly a shame and now (in the last 10 days or so) I see that "they" have raised my prices again while the quality (or lack thereof) of the leads provided seems to continually be diminishing. I'm hoping that Marco's upcoming "stream" will prove to be actually informative rather than just "placating". And Please don't just give me another rediclous "Badge" for this post. I didn't come here for "Romper Room". That's absolutely absurd. This was previously a useful place. Lately not so much. Thanks for listening. Cheers !
@Julius The experience, although predominantly bad, seems to be different depending on the line of business you are in. I agree with all that you said. For me, I get virtually zero leads now. I can go days without a single lead. Oh, I get well over a 1000 views... but virtually no leads. I am in legal services. Before, quite a few pretty good leads came in for me through this channel and I had a nice book of business from it. Now it is zero. I think the changes on the consumer side have driven away the clients I am seeking. Time to start looking elsewhere. If there are no fish in the lake, the fisherman must go to a different lake.
Knowing if the quote was viewed was valuable because pros should take differnt action if their bids are being viewed and not replied to VS not being seen at all. The most valuable to us was when we were given the timeline for all the pros the lead was interacting with: veiws , contacts, and hires. The more in the dark we are the more we have to experiment to see what works at the cost of $36-48 per lead I'm not inclined to experiment.