How Thumbtack works

Here are the basics, step by step.
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results: 10
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?

Re: Did TT Remove Chat Support Icon?

Yes, I'm seeing it now! Thanks, I didn't know it wasn't available on the weekends.
by Moraxus Level 5 09-23-2019
0 0

Resource of the week: Working with difficult customers

Hey everyone!   This week I wanted to share this article from Thumbtack Help that contains information on how to work with difficult customers. Specifically, this article has information about what to...
by Thumbtack Employee ScottA Thumbtack Employee 09-23-2019
1 0

Resource of the week: Trust and Safety

Hi everyone! This week I wanted to highlight the Trust and Safety section of Thumbtack Help. We work hard to make sure Thumbtack functions well for customers and pros, and this section of Thumbtack He...
by Thumbtack Employee ScottA Thumbtack Employee 09-17-2019
1 0

Need some help with targeting? Our Thumbtack specialists are here to help you!

Hi pros!  We’re trying something new. Next week, our Thumbtack Specialists will be joining the Community to answer your questions on all things targeting preferences. We know there have been some chan...
by Community Manager Drew Community Manager 09-13-2019
0 24

I have sent requests to several current customers for rec...

I have sent requests to several current customers for recommendations but I don't believe they received these requests. Janet
by janet1 Level 5 09-11-2019
0 8

How does a lead get selected to appear in my Jobs Tab?

Can anyone describe how a lead is selected to be in a certain pro's Job Tab? Clearly not every Job request that is ceated in a pro's area and matching their services offerrings is sent to all pros in ...
by MR Level 11 09-10-2019
1 11

Why does the app not show all the information supplied for a lead?

I hope this isn't an intentional "feature" of the app.I've noticed it several times -- the app does not show the "additional information" (the message a customer types) yet a web browser does (even a ...
by Daniel_O Level 7 09-10-2019
5 7

Resource of the week: Becoming a Top Pro video

Hey everyone! Drew mentioned the new criteria for our Top Pro program in this post last week, but I thought I'd follow up by sharing this video that walks through the details. Whether you're new to Th...
by Thumbtack Employee ScottA Thumbtack Employee 09-09-2019
2 0

How do I add another service location to my profile?

It looks like through the thumbtack app I’m only able put in one zip code for my services. I would like to add an additional zip code as I’m now working in more than one city. Some guidance would be a...
by Tenniswithcole Level 4 09-09-2019
0 3


Hiim new and I'm a little confused about using the app. e few days ago i applied for som job and i mad made an offer for customer but he refused me and i got nothing however the thumbtack charched me ...
by babak Level 4 09-09-2019
0 3