How Thumbtack works

Here are the basics, step by step.
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results: 10
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence

Being Charged for leads out of my pre selected travel distance

I've been with Thumbtack for years and really like the platform, but I'm being charged for leads "exact match" that are outside my travel distance. Is anyone else experiencing this? 
by Bryan1 Level 5 09-29-2019
0 4

Still confused as to what % Thumbtack Per job.

Still confused as to what % Thumbtack Per job.   I can’t not quote a job with out a credit card. So how much are % are you taking if I get an $800.00 Booking. if I quote an $800.00 job and do not get ...
by geno0104 Level 4 09-25-2019
0 1

How is the ranking calculated?

Ranking? I see several other competitors ahead of me in ranking and just wanted to know how it works? I viewed thier profiles and most arent even complete with zero pictures and less reviews. What giv...
by tmholbert Level 5 09-24-2019
2 25

Resource of the week: Working with difficult customers

Hey everyone!   This week I wanted to share this article from Thumbtack Help that contains information on how to work with difficult customers. Specifically, this article has information about what to...
by Thumbtack Employee Thumbtack Employee 09-23-2019
1 0

Resource of the week: Trust and Safety

Hi everyone! This week I wanted to highlight the Trust and Safety section of Thumbtack Help. We work hard to make sure Thumbtack functions well for customers and pros, and this section of Thumbtack He...
by Thumbtack Employee Thumbtack Employee 09-17-2019
1 0

Need some help with targeting? Our Thumbtack specialists are here to help you!

Hi pros!  We’re trying something new. Next week, our Thumbtack Specialists will be joining the Community to answer your questions on all things targeting preferences. We know there have been some chan...
by Community Manager Community Manager 09-13-2019
0 24

I have sent requests to several current customers for rec...

I have sent requests to several current customers for recommendations but I don't believe they received these requests. Janet
by janet1 Level 5 09-11-2019
0 8

How does a lead get selected to appear in my Jobs Tab?

Can anyone describe how a lead is selected to be in a certain pro's Job Tab? Clearly not every Job request that is ceated in a pro's area and matching their services offerrings is sent to all pros in ...
by MR Level 11 09-10-2019
1 11

Why does the app not show all the information supplied for a lead?

I hope this isn't an intentional "feature" of the app.I've noticed it several times -- the app does not show the "additional information" (the message a customer types) yet a web browser does (even a ...
by Daniel_O Level 7 09-10-2019
5 7

Resource of the week: Becoming a Top Pro video

Hey everyone! Drew mentioned the new criteria for our Top Pro program in this post last week, but I thought I'd follow up by sharing this video that walks through the details. Whether you're new to Th...
by Thumbtack Employee Thumbtack Employee 09-09-2019
2 0


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