How Thumbtack works

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results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?

Wedding Photography and Event Photography should be separate services

Wedding photography is such a special niche in its own right, that it should be a separate category of its own in Thumbtack' services. I do a lot of event photography, but it is generally very differe...
by gwebster Level 4 06-13-2019
3 9

Why do I get leads for services I dont offer?

Hi communityEvery day I am getting 5+ notifications for leads for singing lessons and audio recording. I don't offer either of these services, I offer piano lessons and audio production. I've gone to ...
by igneousrock Level 4 06-12-2019
1 2

Customer has requested a call

I received a lead via Promote this morning.  It says the customer requested a call.  I don't see the customer's phone number anywhere on the chat screen.  How am I supposed to call them if you are not...
by StoriesUpSTL Level 8 06-12-2019
3 10

Budget Doesn't Work

I am a Notary Public who is limited by law to a $10 product & travel costs.  I must be exceedingly selective in bidding for customers for many reasons, the largest being notary customers usually chang...
by julesjames Level 5 06-10-2019
0 7

“Hire This Pro” Button

Good morningI have looked and looked, but I can not find a button for the client to click that says “Hire”Am I missing a big orange button somewhere?This should be in every quote sent to the client as...
by RayS Level 5 06-03-2019
2 5

General issues regarding the app

I downloaded the app on 5/31/19. I had heard this was going to be great. What I became aware of yesterday was that although I changed the setting (several times) for the distance I am willing to trave...
by rjpurple12 Level 4 06-03-2019
1 1

Why did TT remove the ability to see if a quote or message had been read?

TT used to show when a quote or follow-up message had been read by a lead. That feature was removed at some point, don't know when.I found this feature extremely useful because when I saw that a lead ...
by Lar Level 9 05-31-2019
14 44

Error message when trying to check a job listing

Hi all,Have you encountered this problem/error message, and if so, how did you handle it? Error message: ====================================================Unauthorized. Please log in to another acco...
by WriterMary Level 4 05-28-2019
0 3

Resource of the week: Standing out in search results

Hey everyone! At a recent event we hosted in San Francisco we asked pros how they stand out in search results. Here’s what they said: What do you think? Did these pros get it right? What's worked for...
by Thumbtack Employee ScottA Thumbtack Employee 05-23-2019
2 0

Now You See Me, Now You Dont

We have all become accustomed to the unexpected and numerous changes that Thumbtack rolls out on a monthly, and weekly basis.  I'm sure the changes are studied in a conference room somewhere before im...
by GeorgeH Level 8 05-23-2019
3 3