Customer Contacts

[DJStevie]

Anybody notice on their messages with customers that contact you, their numbers are listed? I get notices like this. I won't put the phone number here "Jennifer contacted you by phone with phone number  at 6:34 PM" I received 3 of these, and if I double check other customers, I'm sure that I will find more.

Anyone know why this is happening? Or has happened to you and why?

[Meckell]

@DJStevie customers have the option to call you when they're in their messaging with you or when they're looking at your profile. When they make that call, we will notify you and will provide you with the phone number they called you from. 

[DJStevie]

@Meckell
My question, how does Thumbtack know when a customer calls/contacts me outside of Thumbtack? I already paid for the lead, so why follow up on conversations? Isn't that invasion of privacy? When they call me, their number shows on my phone anyway.

[Meckell · Accepted solution]

@DJStevie when the customer is in their message between you and them or looking at your profile, there is a button that they can click to call you directly. When they select that button, that's when you get the message. If they don't click on that button and just go to their phone and dial your number, you won't get that notification message.

[David1234]

I received a job listing and in the customer's details he says to check their website to better understand their product.  There is no website in any of his information.  Am I missing it or is the mistake on his end?

[Meckell]

@David1234 this sounds odd and I want to get a better idea of what's going on. Can you send me a private message with the name of the customer? Once I get that, I'll start looking into things!