@Altonjoe88 I want to look into this a little bit more. Can you send me a private message with the name of the customer, how much they owe you, and any additional details you think would be helpful for us to know?
@Altonjoe88 - I once had a client do something similar, and while Thumbtack isn't really responsible for anything beyond getting us connected with possible clients, it would be great if there was an actual functional process to flag these customers so other pros don't get hoodwinked as well. Over on Fiverr, pros rate clients, just as clients rate us. It allows other pros to have a bit more information, and helps prevent this kind of trouble.
Going forward, I recommend you require a contract, bill a deposit or half upfront (before starting work), or a bit of both depending on the scope of the job. That's what I do now. There are several places online where you can get generic contract templates you can use as needed.
@Mj442k I'm deeply sorry to hear that happened. Thumbtack does take many precautions to prevent inauthentic customers from using the site. In the rare instances where things may not go as planned our Marketplace Trust and Safety team is here to do all that they can to help. In this case, it sounds like you were able to use your local resources to get the matter resolved with the customer, which I'm glad to hear.
I am in a situation now where a TT customer has given me a deposit and signed a contract for Wedding photography and Video. Her balance is due. Her wedding is Saturday. She has ghosted me. She won't return my calls or emails. What can I do?
If the TT customer the Bride herself or are they an Event Planner or someone else who is acting on behalf of the Bride?
I talked to her two weeks ago on the phone. We went over her wedding day timelines, poseing and general wedding day checklist. Everything was fine. At the end of the conversation I reminded her that her balance was due the next week (two weeks before wedding). She said OK. When I didn’t here from her by mid last week I called an emailed her. No response. I emailed wedding planner (I don’t have her phone number). Her response was I am sorry about that and Will check with the couple and get back to you. I have heard nothing. Should I call the venue to see if they got paid? I have never had this happen in over 20 years of photographing weddings. Not sure what to do now!
@Jla that’s definitely a tough situation. I’m never happy about suggesting this, but if the client has signed a legal contract with you, not paid the deposit in full, and has been non-responsive for a reasonable amount of time, you may want to look into your local resources to see how you can get this solved.