@MR, yes, slightly different button wording may be better for certain categories.
Whatever the wording of the button it needs to unequivoqually convey to the lead that when they click that button they will be starting a conversation with the Pro. If a lead doesn't want to reach out to the Pro, doesn't want to talk to the Pro or doesn't want to hire the Pro then they have no reason to click that button and the Pro won't end up being charged for a worthless lead who doesn't want to talk to them.
@Lar Makes sense to me. All of the basic info about a pro can be in their profile, their pop-up calendar, etc... - easy to access for the customer, doesnt require the system to make a transaction, and the pro doesnt incurr false charge as I am sure that TT agrees that it should not charge for basic inquiries, rather just for bonafide attempts to make contact - and actively engage in dialogue - with a pro.
@Cypret This is an issue that a large percentage of the pros on these boards is experiencing. I personally do not think they are false leads, but I do think from evidence discussed here on these boards and my own personal experience, that the use experience on the buyer side is wholfully problematic.
I have not received a response from a lead in a very long time. And I may be missing one or two, but I think its been weeks.
Personally, based on everything I've read in various threads, I don't think it's ghosting in its usual form. Sure, it happens, and there's not much anyone can do because it's reality in some cases. However, I believe that with this new system that creates an environment for competing against rank vs. other pros as it used to be, it's more likely that at least some of these 'ghosts' are other pros creating opporutnities for themselves.
Simply put, there's only so much a pro can do to compete now. Once the profile is right--promoted with 10 reviews and everything else--it's now a sit-back-and-wait game. Without messages from customers, responsiveness doesn't exist, nor do hires and additional reviews.
I mentioned this in another post on here that they have inadvertantly encouraged fake customers (that are actually pros). By doing this, they can message themselves, hire and review themselves and see an increase in rank since that is literally the only way.
No doubt, they have the ability to guard against it, but it's limited. Anyone with enough local friends and family (if needed) can get those people to do this for them. So while it's true that you "can't pay" to rank higher, this is the back door and it's not exactly a secret--it was happening before the change, too. But now, it's the ONLY way to compete, especially for beginners.
The upfront cost (and limited risk) is a drop in the bucket compared to the gains that the pros can get as they climb rank.