The current policy, as has been explained to me, is that we the pros pay for all ghosts. TT has a weird position of asserting that follow up messages are a cure for the ghosted clients. How strange! If these one click tire kickers ignore our initial response, why would TT expect them to answer to a second or third message? Let's hear an explanation on that.
I've been with Thumbtack for several years. I used to happily spend 100+ a month for LEGIT leads.
Now, the only leads I get are GHOST leads. The ones who contact ME for an estimate - but never respond. Even if it's NOT the "perfect match" that Thumbtack says it is, I respond. WHY? Because I've already paid for the GHOST lead.
The only response I do get? From Thumbtack, telling me I have reached my weekly quota for bids and I should raise my weekly quota.
@Kukucka520 I'm sorry to hear about the number of unresponsive customers you've been getting recently. Be sure to check out this post about ways to try and tackle these types of leads: What to do if a customer ghosts you. We realize this is a pain point pros are dealing with more and more often and that this is something that we're working towards reducing.
You admit that ghost leads are ocurring "more and more often". Obviously mismanagment on TT's part is the cause. We pros do not encorage empty leads, YOU do. As, by your admission, it occurs at greater frequency than before, then this is a result of TT's policy changes and lack of oversight. Do you really believe sending us off to another link is a solution? Why don't you just tell us what YOU are going to do about it?
@LeeCormier definitely not a scam, however, we understand that it's frustrating when customers reach out initially and then you don't hear back. Be sure to check out this post here to see tips on what to do when customers ghost you.
As far as when you're charged, I want to make sure there isn't any confusion on that. This article goes through when and how you're charged. Check that out and feel free to reach out with any further questions. We're always here to help!
Just a few notes from a Thumbtack Pro (retired Navy Chaplain and Wedding Officiant). The Thumbtack platform can be very useful once you understand that you (the Pro) need to concentrate on what you can control: Your profile, your reputation, detailed quotes, etc and understand that customer base is now and will always be a variable. I have spoken to and known pros from many different professions (and come from a family of contractors) so I can appreciate the frustration with the "range" of customers encountered. Thumbtack support is a strong part of their platform, and their customer and tech support staffs do follow up and listen to the pros. The alternative "platforms" are far less useful and helpful. One last note: I am retired military so I have personally seen the good, bad, and yes, ugly when it comes to decisions and wasted of time. cHope this point of view is helpful.
@ncnavyguy thanks for sharing your point of view on Thumbtack and the recognition of our support teams. We pride ourselves on our customer service and it's always so great to hear when those efforts are recognized. I also want to sincerely say thank you very much for your service to our country. Another pro just recently wrote about his time in the Air-Force and how that's helped shape his business. Be sure to take a look and feel free to share some of your story as well HERE.
I did not think about it much because I have had work to keep me busy. But it would be a far reach to think these ghosts are leads when all they did was make one thumb press that cost me money and gave it to Thumbtack. Searching their names on the internet turned up no hits. One actually turned out to be a teenager. It is doubtfull that a teenager is buying a house and needs it inspected.
I will gladly pay for the phone number and I will make the call, but questions like "----- would like to schedule a phone call" that cost me anything is unacceptable.
Thumbtack should stop inviting the job posters to take our money with one click.