You send a Quote , Client responds with "Thank You but not interested as a message " ( the client does not know you get charged so that is ok ) Thumbtack, on the other hand, send you a message saying A Client is interested in you ( charges the FEE ) please respond and hides the message that the client sent saying they are not interested until after you hit reply .
I called support they were adamant that there was no message and that I should hit reply to connect ( i believe this is a bad tactic to ensure they can say I replied to confirm the charge ).
Hi there @MarioRamirez I want to take a second look into this and give you further clarification. Can you send me a private message with the name of the customer?
@MarioRamirez thanks for that info! I'll look into this and will send you a private message here shortly.
I also sent you a private message regarding why your post was moved to a different board. Feel free to return there with any questions!