Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
HansenJC
Level 10

I did not ask to be listed 61 miles away

Why am I listed in Rockford which is 61 miles away. My range was set at 20 mile.

John C Hansen, LEED AP
Hansen Home Inspections
Occupations (1)
States
4 responses
Moderator
Moderator

Re: I did not ask to be listed 61 miles away

@HansenJC can you tell me which zip code you did a search in? I just want to make sure I'm replicating exactly what you're seeing so I can get you some answers. 

0 Kudos
HansenJC
Level 10

Re: I did not ask to be listed 61 miles away

The zip code in the heart of Rockford Illinois is 61101.

John C Hansen, LEED AP
Hansen Home Inspections
0 Kudos
Moderator
Moderator

Re: I did not ask to be listed 61 miles away

@HansenJC if an area doesn't have a lot of pros, such as Rockford, there will be times that we'll show pros who are in the surrounding areas so the customer has a few more options. If a customer from Rockford reaches out to you, it will be considered a partial match. When it's a partial match, you have the option to accept or decline and won't be charged unless you accept. 

0 Kudos
HansenJC
Level 10

Re: I did not ask to be listed 61 miles away

@Meckell  This is clearly contrary to the idea that Thumbtack presents as "Get the lead you want". This now becomes an issue of "Pros must manually filter every lead we send you", which is quite different than simply filling out our preferences. ~~ JCH 5-7-2019

John C Hansen, LEED AP
Hansen Home Inspections