@HansenJC if an area doesn't have a lot of pros, such as Rockford, there will be times that we'll show pros who are in the surrounding areas so the customer has a few more options. If a customer from Rockford reaches out to you, it will be considered a partial match. When it's a partial match, you have the option to accept or decline and won't be charged unless you accept.
@Meckell This is clearly contrary to the idea that Thumbtack presents as "Get the lead you want". This now becomes an issue of "Pros must manually filter every lead we send you", which is quite different than simply filling out our preferences. ~~ JCH 5-7-2019