@Bmaring1 it looks like Stephen was looking for the job to be done within the week. In your preferences you have it marked that you need a full seven days before doing the job and that's why it's not an exact match.
@Bmaring1 when customers are answering questions about their project, it's pretty explanatory that they're requesting the job itself. If you have any feedback or suggestions on this, we'd love if you could share that here.
As far as what you're paying for, you pay us to get you connected with a potential customer. From there, it's up to you to really sell yourself and seal the deal. If you're wanting to reach out and respond to this customer, you will be charged.
@Bmaring1 if the job details change and it ends up being a job that you don't offer, we will definitely refund for that. Just reach out to us with the name of the customer and more details of the situation and we'll get you taken care of!
@Bmaring1 it's likely that while it was in the correct category that you offer, the other details of the job may not have been an exact match to your preferences for that category or even your availability. If you'd like I can take a closer look to be sure. I'll just need a direct message from you with the customer's name.
I've gotten a few that while stated it wasn't an exact match, they happened to be a perfect match. In my experience that "Not a Perfect Match" for me is I'm already booked at that time. I take a look at all my leads now just to be sure. I don't know that the system always syncs with my calendar correctly.