I've got enough jobs to last me until the beginning of the year, thanks to Thumbtack. I just recieved another order this morning for 9 quilted throws from a previous customer who was happy with my work on her 3 quilts I did for her in March. My dilemma is that I'd like to turn off my account until the first of the year but still be able to communicate with the customers who have hired me that I still need to work for. Is there a way to do that? I know I can deactivate my account but then I can't communicate with my customers that I still need to work with. Having to constantly stop to Pass on new requests lowers my productivity but I still want to keep my Top Pro status that I have now because I've worked hard to get it. Being booked to my eyeballs is a great problem to have, right? 90% of the jobs I've booked have been through TT sew thanks a bunch!
Hi @QuilterinIowa! This is SO AMAZING!
You don't need to do anything to your account - As long as you aren't sending quotes out you won't have anything to respond to. Your response rate is only based on your response to customers who have messaged you.
If you suspend your account, you won't have access to the projects that are in the works, so I wouldn't recommend that!
But I'm sure I was told that to retain the Top Pro status, you have to respond to requests for quotes at least 75% of the time within a certain period of time, which right now I cannot remember. Isn't there a requirement for responding to requests in a timely manner to keep your Top Pro status?
If that were the case, it would be ridiculously expensive for me to respond to 75% of all requests. I probably reply to less than 10% of all requests that I see. How many requests you get is also a function of how your job services preferences are set.
As DustiO said, you only need to reply within 24 hours if you send a quote, and then that new customer messages you.
Well-done!!!!!! I am confused about one thing though - you don't collect contact info from your clients? You don't do any customer relationship management with them outside of Thumbtack? It would almost certainly increase your business even further.