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topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
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topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
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topic id 22503: Leads
topic id 22064: Questionable leads
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topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
aaronjo
Community Newcomer

Tracking Our off Platform Communications

Has anyon seen the new Term or Service where they say they can track all our communications off platform via our personal cell phones and email? How do they go about doing this?

States
36 responses
bonnie_bill
Active Community Member

Re: Tracking Our off Platform Communications

That is very interesting. I hope we get some clarification on this issue.

Moderator Kameron
Moderator

Re: Tracking Our off Platform Communications

@aaronjo @bonnie_bill Thumbtack will not review the content of communications between members that occur off the platform without explicitly getting your permission. What we may do is check to see if communication happened to make sure we are tracking the leads we charge you for, but won't look into the details of it. For example, if a customer clicks on your phone number to give you a call, we'll be able to see a call happened and for how long, but not what was said on the call.

0 Kudos
bonnie_bill
Active Community Member

Re: Tracking Our off Platform Communications

What about email?

 

Moderator Kameron
Moderator

Re: Tracking Our off Platform Communications

@bonnie_bill the terms mention email in the list of communications. You can read and review them HERE if you'd like.

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bonnie_bill
Active Community Member

Re: Tracking Our off Platform Communications

I guess there is one issue that I do not understand. If the Thumbtack purpose is strictly to provide leads and has already collected the fee associated with providing the lead why would they need to track any off platform communications? 

Zac
Community Regular

Re: Tracking Our off Platform Communications

This is disturbing...  "As part of this process, Thumbtack and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message."

I have many past thumbtack clients that have become friends. We have discussed family and personal matters in detail via text. I think this is the most disturbing thing I have learned about Thumbtack.  I don't think anyone signed up for this type of privacy invasion.  

bonnie_bill
Active Community Member

Re: Tracking Our off Platform Communications

My thoughts exactly.

HandyMike
Active Community Member

Re: Tracking Our off Platform Communications

@Zac wrote:

This is disturbing...  "As part of this process, Thumbtack and its service provider will receive in real time and store data about your text message, including the date and time of the text message, your phone number, and the content of the text message."

I have many past thumbtack clients that have become friends. We have discussed family and personal matters in detail via text. I think this is the most disturbing thing I have learned about Thumbtack.  I don't think anyone signed up for this type of privacy invasion.  

Yeah, that's.  They need to put a time limit on it, stop it when the job is done.  
What they really need to do is NOT track the content of the message.  

0 Kudos
aaronjo
Community Newcomer

Re: Tracking Our off Platform Communications

Kameron: The Terms of Service explicitly contradict what you are saying regarding, " Thumbtack will not review the content of communications." As another has pointed out, they DO say they can read content of text messages in real time. How do you repond to this point?