Pros have told us they want to better understand how they’re doing on Thumbtack and what they can do to improve. So we’ve made a few updates to your Insights to help. Now, Insights will show:
We ultimately want Insights to be a tool that helps you better understand and run your business.
This is just the first step toward helping you track your performance and make the right moves to improve. Check out your Insights and let us know what else you’d find helpful for us to include in Insights.
Most importantly (Jason), did you (TT et al) bother to ask the ONLINE Pros (us) what we wanted??
Apparently not (and anybody else in this discussion thread please chime in if I am wrong), but I have "never" had anyone from TT bother to ask me for any feedback concerning any new enhancements/changes that should be done (or more importantly NOT BE DONE); however, you did bother to contact me to try and sell me on your "Instant Match" scheme. (Glad I did buy into that - what a sham?) If you had bothered, you would have kept the previous INSIGHTS functionality.
And yes, adding the additional information/data would be appreciated, but the way that TT has done things in the past only lends to what we (ONLINE Pros) would considered as to be an alternative agenda by limiting access to transactional/process information. This lack of transparency only fosters one to think that you are trying to limit our understanding of what is actually going on behind the veil.
I can only say that your continued actions provides less understanding as to how effective this platform is in providing an adequate ROI for the time and effort that ONLINE Pros like myself, JCP, etc. have invested (for myself, that would be going on four years now), and I'd have to say that the ROI has been drastically moving in a downward spiral. And unless you can start providing better assurances, visible actions (like a more quality product), I am afraid you will continue to hemorrage a large proportion of experience professionals.
The ball is in your court. Time to step up and start showing us something that we really want and need in order to justify the money we are spending in order to make this platform possible... MTK
Thanks for bringing this up @jcp. We didn’t take out the insights per job, we just changed it up. If you go to a conversation between you and a customer, you’ll see “view competition” for that specific quote. In there, we’ve added the other pros that were contacted and included their; star rating, number of reviews, response time, and a bar showing their pricing versus the others who also quoted. It’s still there, but we’ve made a few changes to it. What are your thoughts on this? What specifically do you feel is missing?
star rating, number of reviews, response time, and a bar showing their pricing versus the others who also quoted
it doesn't show the number of replies per contractor, as the old insights did. And it doesn't show a pricing bar; at least my 'view comp' doesn't .