Filter by message states (for user id: -1, login: Anonymous):
results: 10
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 26197: Paying twice for the same lead
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
JL3
Level 4

Charged? Not my service area

Does anyone else have a problem with getting charged for “exact matches” because of service areas? If I don’t mark a certain city in my info...that means I don’t service that area! Why is Thumbtack continuing to charge me for wrong leads?
Occupations (1)
States
3 responses
Moderator
Moderator

Re: Charged? Not my service area

@JL3 if you're getting charged for leads that aren't an exact match, we want to see what's going on. Please give our Customer Support team a call at 800-948-2034 and we can get you some answers! 

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RDEQ
Level 1

Re: Charged? Not my service area

Honestly I don’t get why our location is blocked from them seeing within our profile. I keep being asked to pay for leads when their only question is “where are you based?” Which seems wrong to me. I shouldn’t have to pay $5 for each person to know what city I’m in.
vivmaxphoto
Level 5

Re: Charged? Not my service area

I've had similar issues. I'd chat with customer service about that online to let them know. At the very least, you can give them feeback they can relay.

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