Oh my gosh, thank you, I am so glad I came across this. I added the badge and reviews to my site too a couple months ago. I just removed it!!
I have been screwed by thumbtack SO MANY times and I have disputed charges over and over and I just get the same responses back. I pass on more jobs than I quote due to fear of clients not being serious or not filling out their job postings correctly. I am very close to giving up on this service. I hope this upcoming change that they keep sending notifications about (but NO ONE knows anything about when you call customer service) will fix these issues or else I will be leaving thumbtack for sure.
AND SO EVERYBODY....HERE IS THE REPLY I RECEIVED....
@fitcap That is a...deeply unimpressive--dare I say insulting?--response from TT. Do you know if that is supposed to be a response just to your OP here, or also to comments you made on the larger pricing thread?
I am sure it is not only directed to my posts but the whole
crummy situation summed up in one responseI would think..
She thinks she being helpfull
I have not seen any positive statements about TT pricing structure. TT was a good idea gone awry. They made money with the old system, but greed came into play. We raised our prices on TT to avoid casual price shoppers. It is only a matter of time when all the best pros leave or set higher pricing. TT advertising as "cheap" for whtever service we provide. There ia way to achieve a win/win balance, but at the momentTT has lost their way. It is unfortunate. Did anyone notice that now you really can't see how many bidders a job gets. Hard to build trust with underhanded moves and policies. As we get baseless inquiries we will continue to raise our prices here to stop nonsense automated question on our availability. The latest moves by TT have sullied their reputation in a business that can survive only by reputation. TT should be doing everything to keep it's best pros busy not pandering.
AND SO EVERYBODY....HERE IS THE REPLY I RECEIVED....Hi Rhonda,
We hear your frustration. We do our best to implement changes based on feedback both from customers and pros, like you. We are aware that with any changes we make, it works for others and not for some. Your feedback are heard and we are trying our best to improve.
We understand owning and operating your own business is expensive and you want Thumbtack to be a worthwhile investment. Over time, many pros see the cost pay off as they meet and work with new customers on Thumbtack.
One way to think of Thumbtack is as a targeted marketing channel for your business. Like trade shows, Google Adwords, newspaper ads, or any marketing channel and we charge for the introduction we give your business. You’re not guaranteed business from every customer that you meet. However, we put you in front pre-qualified customers—customers who are looking for the service you provide and in your area—to let you do what you do best: convince them that you’re the one for the job.
Also, sending quotes on Thumbtack may be considered an advertising cost. We are an introductory site. Once we are successful in introducing you to the customers, that is when you get charged and it is up to you how to win the job.Think about buying TV commercials or listing on a directory like Yelp. Many people see that advertisement, but only a couple will likely turn into customers.
We here at Thumbtack values the protection and security of both the customer and professionals. I do want to strongly convey that we are not in the business of scamming the professionals who use Thumbtack. Not only is it fundamentally against what we stand for here, it wouldn't make sense from a business perspective either. Our mission is to be the online marketplace for local services. _We can only grow if we are connecting real, serious customers with real, quality professionals.
We spend a lot of time talking to professionals who have seen a lot of success onThumbtack—we're proud of them. You can see some of their stories here: https://www.youtube.com/playlist?list=PLPz1npTzydS577c1B-vduYBWoF0cRPKMv
@fitcap @Acusimm @Qwksilver First, I want you to know that your frustrations are valid and I thank you for your feedback. As you can see in other threads on the Community, pricing is a very popular topic right now and we're listening to you all.
Yes, with our new pricing system, you pay once a customer responds to you showing interest. To us, that's more valuable than our previous model where you would pay every time you sent a quote, regardless if you got a response or not. However, I get that the cost is surprising as it is more than it used to be. That's because we believe these contacts hold more value. With that, we're always re-evaluating costs and want to make sure we're charging a fair price for what the return on investment could be. If you have any specific suggestions for your category on your area, please send me a private message. I'm more than happy to hear you out and send your suggestions on to the appropriate team.
I hate to hear that pros like yourself have lost trust in us. Without pros, we aren't Thumbtack so I can assure you that we do care and want you to succeed just as much as you do. I want help build that trust back up, so please, don't ever hesitate to reach out to me. I'm always happy to help in any way that I can. Thanks again for your feedback.