Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
MR
Community Veteran

Re: People who don't show or don't pay

In my profession as a lawyer I routinely run into clients who very late pay or never pay their bills. Suing them is a hassle as is calling collections as that always winds up in a bad review about your service.
I would love to have some sort of rating about pros view of clients to help screen the bad ones out or to give me some insight into how large a retainer I should charge to protect myself.
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Moderator Kameron
Moderator

Re: People who don't show or don't pay

@Aura we encourage pros to do what they feel would be best for them and their business. If you feel that charging the customer upfront is a better way to go then I'd recommend trying it out to see how it goes and you can adjust as needed. 

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1jc
Community Newcomer

Payment

How do I report a bad client on Thumbtack.  I am an interior designer and a client who found me on Thumbtack didn't pay me.

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Moderator Meckell
Moderator

Re: Payment

@1jc I'm happy to learn more about your situation and see what we can do to help. Go ahead and send me a private message with the name of the customer and any additional info you think will be helpful. 

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Highlighted
BrokawLawn
Community Newcomer

Re: Payment

I've had the same situation with a Thumbtack customer. It was 'only' for a $125 job. She left as soon as we showed up, saying she had errands to run and just send her an invoice through Thumbtack and she would pay. Well, communication stopped on her end from then on.

I was most disappointed with Thumbtack's response. They essentially washed their hands of the situation saying they couldn't do anything about. They simply shut down her account so I now had no way of communicating with her whatsoever. They also wouldn't provide me her e-mail address or phone number, saying that's against their policy.

We stopped by her house several times, mailed her invoices, and even sent an invoice via certified mail. No luck. Because it was 'only' $125 dollars, it's not worth losing half a day of work tied up in court.

Marcos and Thumbtack need to take on greater responsibility. If they're going to take our money for leads, they should have some level of responsibility as well. Essentially they've gone into a level of contractual agreement by taking my money. They're response, 'sorry, there's nothing we can do.' 

How about holding up your end of the bargin? How about part of the lead money is an insurance policy that covers failed payments by customers. 

How about we, the professionals on here, can rate customers similiar to Uber or Airbnb? We should be able to give feedback on good or bad customers. That let's other pros to NOT do business with customer X. Anything is better than the response I was given.

1jc
Community Newcomer

Re: Payment

How do I private message you?

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Moderator Meckell
Moderator

Re: Payment

@1jc Just go to my profile here. From there, select direct message. 

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TrainersBliss
Community Newcomer

customer didnt pay

I have a pet sitting job ive done and i havent been paid its been four days since i took the keys. they have told me multiple things and im just lost on what to do i have recordings of phone calls and screenshots of messges. 1st it was spouse isnt home to pay 2nd we will send it in just a sec 3rd we are waiting on a check to clear , ive read other discussions and it seems thumbtack wont help. is this a loss?

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Moderator Meckell
Moderator

Re: customer didnt pay

Sorry to hear about this @TrainersBliss. We definitely want to learn more about the situation and see what we can do to help. The next best step for you would be to contact our customer support team. 

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