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Customer inquired about a portrait photographer but ended up needing an event photographer.

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I am a portrait photographer.   I responded to a job for someone who listed they were looking for a PORTRAIT photographer and said it was for a childs birthday.   Turns out they were looking for someone to photograph the event.  Totally different then doing portraits and something I don't offer.    Had they listed it was an event they wanted photographed (or chose that catgagory) I woudn't have responded thus costing me money for this "lead".     This seems unfair that because of the customers mistake that I have to pay for it.      Does this fall under the refund policy??

 

*title edited by moderator on 02/12/2020 for clarity*

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Re: Penalized for a customer who doesn't know what they want

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@cgema to me this sounds like something that would call for a refund since the details of the job were misaligned. You can apply for the refund in the app by going to payments and "help with a charge", then our teams will review and get back to you. Or you can send me a direct message including the customer's name so that I can verify. 

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Re: Penalized for a customer who doesn't know what they want

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I did this morning already.   Waiting to hear back.    Very nice person but sadly they were confused as to how to post for the job.

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Re: Penalized for a customer who doesn't know what they want

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@cgema good to hear. If you have any further questions or follow up feel free to reach out. 

Give me a 'Kudo' if you find this post helpful or mark 'Best Answer' if it answers your question.
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