I am a portrait photographer. I responded to a job for someone who listed they were looking for a PORTRAIT photographer and said it was for a childs birthday. Turns out they were looking for someone to photograph the event. Totally different then doing portraits and something I don't offer. Had they listed it was an event they wanted photographed (or chose that catgagory) I woudn't have responded thus costing me money for this "lead". This seems unfair that because of the customers mistake that I have to pay for it. Does this fall under the refund policy??
*title edited by moderator on 02/12/2020 for clarity*
@cgema to me this sounds like something that would call for a refund since the details of the job were misaligned. You can apply for the refund in the app by going to payments and "help with a charge", then our teams will review and get back to you. Or you can send me a direct message including the customer's name so that I can verify.
I did this morning already. Waiting to hear back. Very nice person but sadly they were confused as to how to post for the job.