How do I get thumbtack to stop charging me for leads that I did not chose? Charging me for a lead that I do not want even with 20% off is not a deal. I do not like the new direction that thumbtack has taken.
@mariaandskip since you have your Finish Carpentry service promoted, you told us which jobs you'll always want. That's why you get charged once a customer contacts you. Can you share with me an example of a job that you got charged for that you didn't want? Was it outside of your preferences?
Just stop charging me for leads I don't want. I do NOT want every lead that you send me even if it is in my work preference. I don't want to spend 1 1/2 hrs driving to Miami. I do not want to contact someone who is far away. I do not want to spend $75 for a lead that wants a bargain basement price, I don't do bargain basement quality work. In my profile, I requested jobs within a 50 mile radius. I'm getting job notifications that are 4 and 5 hrs away, Cape Coral, Ft. Myers, Lehigh Acres.
I used to recommend you to a lot of people, now I do it with warnings
So true about TT making a policy and sticking to it. Not pick/choose which leads to credit. Speaking of credit, I don't understand why we receive TT credits, instead of refunding our credit cards? We aren't using the credit system anymore, so refund us via the credit/debit card that we have on file. Majority of the Pros will appreciate that instead of granting "x" amount of $$ in credits.
@Installations can you share with me the first names of the customers in which you never got a response from? Keep in mind that if your services were promoted and the customer reached out to you directly, that's when you're charged. If you quote on a job through the Jobs tab, you aren't charged until the customer responds. Check out this video here with more info on when you're charged.
I am very disappointed with Thumbtack's changes.....first with "instant match" and now with "promote." I loved Thumbtack and was extremely happy with their service and customer service but no more and I can foresee the company's future decline. What Thumbtack was doing before "instant match" was fine and you should revert. Reverting is the only way Thumbtack will continue to thrive. You might be making a lot of money now but soon both Pro's and customers are going to move on because:
1. The list for customers to view is too long and overwhelming. Customers will go for cheaper bids and those customers may be disappointed with what they get.
2. The list of complaints for Pro's are endless and you will soon start to see them mount. Instant match is not accurate. I want to be able to choose who I can bid on without facing the consequences of an ultimatum of not appearing on the "promote" list. Customers who hire me will more often than not, hire me and then not response when I reach out to them. Why is this? At least before I could screen the jobs and not pay for people who didnt fit my requirements or who seemed flakey. I don't want to limit my chances by not "promoting" myself but the quotes I am paying for the percentage of people who don't respond (a big percentage) I'm just throwing my money away.
Thumbtack shouldn't give customer's the option to press a button with a computer generated response, that's making it too easy for them to not have to do any work to engage with the Pro's. They have nothing to lose. We do.
With regard to this specific discussion. I too would like to be reimbursed for the following people who hired me but never "directly" reached out.
Paula V $21.20
Dee ng $21