I have been contacted by clients asking if I am available to paint a commissioned painting. That is great, but I don't want to email them back to tell them I can't right now due to ongoing projects. So it looks like I am just ghosting them and don't want to reply. But I do. But I don't want to be charged $20 to tell them I can't do it. If I don't reply that makes me look bad as well as Thumbtack. It looks like the people like me are just flaking on them and don't want to reply. Is there something that can be done about this? Maybe an option stating that I can't take on this project, or anything that wouldn't cost me money to say I can't do it?
I'm very disappointed at how Thumbtack has progressed into these unfair fee models you have. It really isn't fair to the people who are the core of your business. We do the work. I'm happy to pay for leads, but the current structure is just set up to get money from us unfairly.
This is a valid concern @gwells77, I'm glad you brought this up. If you're not accepting new jobs for a while due to an ongoing project, I'd recommend blocking off your calendar so that customers don't reach out to you. I do want to emphasize that if you decline a job, we kindly let the customer know that you aren't available and suggest other pros that fit their project. Let me know if you have any other questions!