@Jetboystew When there's a dispute between a customer and pro, it's our goal to help as much as we can to find a resolution that's as fair as possible. We have the Solution Center for pros and customers to use when these disputes pop up. We hope that they can work it out between themselves but we're always here to help. We don't take sides and we expect both sides to remain professional because overall, we're just looking for the best solution.
Our Marketplace Trust and Safety team sent you an email with an update on your case. At this time, if you have any other questions and concerns regarding this, they're going to be the best point of contact.
I would really like clarification and assurance that this is not the practice of Thumbtack and that as a pro, our profile will never be halted or held hostage because of a customer complaint. Thank you.
We are neutral with any dispute between a customer and a pro. Whenever we have a customer reach out to us with a concern, we have to do our due diligence and contact the service provider to make sure the concern is being addressed and/or resolved.
We care about your business and want you to succeed. We expect pros who use Thumbtack to be professional and responsive, to address their customer’s concerns, and to abide by any local laws regarding professional credentials or licensing.
Feel free to send me a private message if you have any specific concerns about your account
Hi @CoverKings, thanks for reaching out. I see that you've been working with our Marketplace Trust and Safety team regarding your concerns. They're going to be the best point of contact moving forward to come to a resolution. Send me a private message if you have any further questions or concerns.