I joined thumbtack in 2012 and it took awhile for it to take off but when it did, I was landing jobs left and right in a very competitive market. I didn’t mind paying $3-$5 a lead because all of the leads were real and I made a good chunk of change using the service. I never spent more than $200.00 a YEAR on leads. Now I’m receiving, what I believe, are false leads under the new system and paying $40-$65 per lead in a less saturated market (I moved to a new state). I bet I spent upwards of $1000 on leads and maybe have been hired 10 times in 2018. I still have the same rating (43 5 star). I just don’t know how much longer I can use this service and stay competitive. In the past 2 days I’ve had 2 “leads” wanting to schedule a call. I responded “call me anytime” and I’ve heard nothing from either. I also sent follow up messages asking if they wanted on-site quotes, no response. I loved using thumbtack when it was pro friendly,
These situations happened to me all the time. I receive leads and I act on them only to find out that after a few pieces of information and contact with this "client", they never return my phone calls, emails, or messages on thumbtack. But I sure do get billed for them reaching out to me.
I am also reminded by Thumbtack support that my "engagement with these clients could be better when asking for information". At which point does my engagement just become a nuisance to the customer. I have no problem chasing down leads, that is required with our businesses. My issue is I feel like I am "beating a dead horse" hoping for some kind of life.
There has to be a better way to filter customers as well as set their expectation when it comes to what services cost as opposed what they would rather pay. My margins have been cut down nearly 30% because clients show a budget of under $500 for 8-12 hours of work.
This is certainly an issue that needs some think tank attention and maybe direct collaboration with Pro's.
Take the good with the bad, this month you were 0/12 next month you could very well be 6/12 and get 1-2 referals from that; honestly take a look at your profile, templates, and be on top of your response times. We like it when a person responds to us; we love it when we can get a phone # or have a customer call us and if you get in the door you should have the job. Ultimately thumbtack is marketing and its up to you to make the sale. Ive tried numerous marketing campaigns on most platforms and thumbtack works great for us. Hope it turns around for you.