Browsing through the different topics and forums it appears many people are turned off by the new pricing. I agree - I just received a comment "how much is your fee" (it was already in the quote) - I sent back my fee, never heard back, and was charged $14. I appreciate Thumbtack and up to this point is has been my favorite lead gernerated site. I do appreciate not being charge for a potential client just viewing my quote so I don't necessarily want to go back to that system either. Here is a suggestion:
Go back to the old fee system (mine was about $3.50 - $5.00) if the customer gives the initial contact. Then if/when one of the pros are booked (Customer indicates "Marked as hired") then charge that pro an additional fee. All the other sites only charge around $20 after a hire and nothing to quote (but they also charge a yearly fee to be on the site).
Any other suggestions that would be fair for both the pros and Thumbtack? The current system isn't really fair for the pros in my opinion.
Hey there @magicmikecat. We've received a lot of great feedback about our pricing system and appreciate you taking the time to let us know what you think. I sent your suggestion directly to our Product Team. We get that things aren't perfect, but I promise we're working on it. Keep the feedback coming!
How long are you going to be "working" on it?? This has been going on for some time now, and I have complained a lot. I don't think this pricing system works for "all" business. You really need to talk with the businesses that are complaining the most and try to understand where you are "missing" vital information. I can not justify spending $15 to get a $75 job, that is 20% of my money going to TT. Not good business.
At least their responses are in line with the verbal response you'll get on the phone.
I love that they totally don't care to "fix" anything for Pros, but have commercials about how good they are for Clients.
@magicmikecat Great suggestion! I hope Thumbtack will seriously consider a better pricing structure and promptly implement an alternative. It doesn't take a rocket scientist to see from the forum posts that most pros are hurting from the fees.