@TravisG Let's see what's going on with your app. Go through these troubleshooting steps here, they usually fix whatever's going on. If you're still seeing issues after doing that, please let me know!
I want you to be successful on Thumbtack, I know it's frustrating when customers stop communicating. Let's work together, dig through your account, and see if there's anything I can help with. If this is something you'd be interested in, just send me a private message. I look forward to hearing from you.
We had some issues a few months back on not seeing requests but since i called every thing is working great. Sometimes the mobile app will run slow so we started having new requests and reply notifications sent as a text as well.
Since when is it valid to charge $23 for a quote of $75 for home cleaning services? A home under 1000sq ft one bedroom and one bathroom! This customer also contacted the other pro, did you charge them $23 also? Thumbtack lists the average cost per quote to be $5, that’s reasonable. I want to know in what world $23 is a fair price for a lead....oh and this whole generated “sounds great what’s next” crap you’re sending and charging pros for, that’s a scam. It’s a backdoor way for you to charge us before a customer accepts a quote. Pro’s profiles don’t list enough details on their services or pricing for a customer to be legitimately interested. You’re skipping a step and charging us to quote.
That is precisely what I have been saying for many months now. I am darn tired of responses (from Mods) saying silly things like "Private message me the names of the customers you were charged for" - that sort of answer is utter garbage. Most of us simply do not have the time to figures all of that out, and we shouldnt have been charged in the first place!!!
I no longher bother tosend quotes for one time house cleanings (like move outs). TT wants to charge me about $30 for this and I would only make about $75, maybe $80 for the entire job. NOT worth the time or effort.