They also recently removed the insights information where you could see the timeline, approximate dollar amount per pro that was quoted, and who was hired. That information is gone leaving less to work with, this makes it even more difficult to determine the feasibility of a prospect, or who was for real.
For instance, a recent prospect contacted more than 7 Pros. I myself got a message that said: "just want to make sure this is your price" , to never hear a word again... $24 down the drain. Someone that contacts 7+ pros is hardly someone serious. Had I seen that in time, I would have refrained. But I will never see if that person actually hires someone of those who she contacted ...
I certainly understand the quotes are higher price now because they recently eliminated the 'pay per send' which was cheaper. They are creating alternatives for them to maintain the same level of profitability as they had before or perhaps increase it. Likely because less quotes are sent that have a contact. All that I understand and I can deal with. I have a hard time however, with the fakes which contact you and never hear again. (after begging for a refund what kindly TT gave me, only to lose it again 24hrs later....)
You pay $24? My lowest request so far would have cost me $42+ to quote. I haven't sent out a quote since TT changed its pricing and sharply reduced the pertinent information I get regarding the request. While TT may claim that a request regarding your ability to accept credit cards is positive and you should be charged for it, in reality it's just a money grab on TT's part; they're here for them, not for you. Regardless of whether I get the job or not, I would consider paying for a quote if I get a LEGITIMATE request that results in a scheduled meeting or exchange of email address and/or phone number. Win or lose, at least this would allow me to contrast my services relative to others bidding on the same job. Asking if you accept credit cards is not a legitimate response. Asking if you're available on a specific date is not a legitimate response, you wouldn't have sent the quote if you weren't available. Asking if you provide the service you're advertising is NO a legitimate response. "Thank you" is not a legitimate response.
I do both magic and balloon twisting. A magic quote costs me anywhere from $13 to $43 per quote. They sented me a few leads where I did not have to qoute (the customer picked me somehow), but it would have been $20 to respond to them. I noticed that they also had contacted 4 other Pros, so for that 1 customer TT had the potential to make $100 in fees. I did not reply so I guess they made $80. It is killing my business but refuse to bid on anymore magician jobs from them because of their greed. As far as the balloon twisting, they want between $12 to $18. I have quote on some of these, but not like I use to.
TT...Get your frick'n act together and change your ways. Oh yeah...your mobile app no longer works on the iPod touch. Not for a good while now actually....
@TravisG Let's see what's going on with your app. Go through these troubleshooting steps here, they usually fix whatever's going on. If you're still seeing issues after doing that, please let me know!
I want you to be successful on Thumbtack, I know it's frustrating when customers stop communicating. Let's work together, dig through your account, and see if there's anything I can help with. If this is something you'd be interested in, just send me a private message. I look forward to hearing from you.
We had some issues a few months back on not seeing requests but since i called every thing is working great. Sometimes the mobile app will run slow so we started having new requests and reply notifications sent as a text as well.