Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
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1111111111111
Active Community Member

Filtering out customers with certain budgets based on pro preferences

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If I set my rate in advance can't stop the people like this. What is the purpose of the budget setting and promotion?57504368_2655550971177766_7089657912271831040_n.jpg

*title edited by moderator on 2/12/2020 for clarity*

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Moderator Kameron
Moderator

Re: Payment, refunds

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@ScottArcangel actually after hearing pro feedback around this I'm happy to let you know that our teams have been able to develop and begin releasing a customer budget preference slowly to certain categories over time. Your category of Music Entertainment was added just this week. Be sure to check your preferences under job type and look for the customer budget section.

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Moderator Kameron
Moderator

Re: Payment, refunds

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@DJStevie I don't have timelines for each category, but I can tell you that it's been applied in your category for DJ's as well. Correct, it is the same. If you unselect a budget (under $300 for example) in those preferences, and the customer chooses that budget when reaching out, it would then come to you as a partial match to review. 

I'll also reference @1111111111111 and that it's been added to the Wedding and Event Photography section as well which is where this thread began.

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Moderator Kameron
Moderator

Re: The purpose of promotion and set your budget in advance

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@1111111111111
I can see how it might be frustrating to have a customer reach out to you with a budget much lower than your set prices. In this situation, I suggest beginning to speak with the customer to reaffirm your price and let them know all of the many factors that go into it. In addition to that, I'd be happy to forward any thoughts or ideas that you have around this scenario. It sounds to me that if the customers budget is much lower than your price, you'd like not to be shown to them in the search results? 

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1111111111111
Active Community Member

Re: The purpose of promotion and set your budget in advance

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speak with the customer? they are just ghosting you and never reply!hahah

I usually pay $10 for each job and this time I paid more for a lower rate job? it's a over price charge.
Lar
Community Veteran

Re: The purpose of promotion and set your budget in advance

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But @Kameron, the fact that Thumbtack forces Promoted Pros to pay for leads who can't afford to hire them is counter to the stated purpose of Promote...

Give yourself more control over which customers find your business. Promoting your business means we show you to more of the customers you want.  

If I set my prices and a Promoted lead reaches out to me whose budget is way below my fee then that's not a customer I want because they can't afford to hire me. 

When you promote your business, you set preferences to get in front of more of the right customers. Because you’ve told us these are the jobs you always want (and that you’ll provide a great customer experience),

That's the ideal certainly but at times Promote is putting me in front of the 'wrong' customers, i.e. customers who clearly cannot afford to hire me. 

I wish Thumbtack would fix this.

Regards,
Laurence.

needsmorecoffee
Active Community Member

Re: The purpose of promotion and set your budget in advance

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, I think many more pros would be open to Promote, myself included, if we could set a minimum rate for jobs AND Thumbtack would agree not to put us in front of those whose budgets fall below. Customers would not be able to see rates UNTIL they enter all of their info for a job, including # of hours (because what's happening now is that they don't have to enter this info, they see the price for 1 hour of work and assume that's what we're willing to do the job for. Trust me, many of them aren't smart enough/motivated enough to actually enter their needed # of hours...)

Thumbtack would auto-refund us if/when their stated budget does not match our rates AND we fail to reach an agreement on an acceptable deal.

It is false to assert that we have 'control' over the kinds of jobs we can bid on/customers we want to work when these parameters are not constrained as set forth above. We all know we aren't going to win every job we bid on, and that every exchange with each 'customer' won't necessarily be successful, but we would have a lot less to complain about if Thumbtack would try to level the playing field for us in this regard. Thanks.
Moderator Kameron
Moderator

Re: The purpose of promotion and set your budget in advance

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@needsmorecoffee thanks for weighing in and sharing your thoughts on this as well. You've made some great points and I've made sure to share those in reference to this topic.

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mm
Active Community Member

Re: The purpose of promotion and set your budget in advance

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The problem is, Kamron, when a true pro sends a realistic bid that’s over their budget the poster will ghost because they think we are overpriced based on TT arbitrary budget intake questions.
GeorgeH
Active Community Member

Re: The purpose of promotion and set your budget in advance

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@Kameronclearly... the pro's who have responded to this thread are not satisfied with your answer.  The thread was started with the basic question, "what good does it do to set my pricess if the TT system does not adhere to them?".  I go to the trouble of using Promote... I set my prices... I get leads that dont fit my prices. I get charged for the lead even though it was not a match...

The response from Thumbtack... open up some dialogue with the customer... but the customer never responds...

End result... the pro pays for a ghost that never should have been allowed into the system.

You know very well that ghosting is a large issue for the paying pro's.  The solution to the thread poster is not to speak to ghosts, it is to shut the door on job posters that dont comply with the preferences.  Can we just do that?

nathancain
Community Newcomer

Set a minimum budget for leads

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Is there a way to set a minimum budget for my incoming leads? For instance, could I set it so I don't have to pay for $500 or less leads, but can allow $500 or more leads through?

Moderator Meckell
Moderator

Re: Set a minimum budget for leads

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@nathancain this is not an option right now, but I definitely see how this could be helpful! I'll be sure to submit your feedback to our Product Team to look over!