What percent of the profit would you like? That should stay the same right?
This is sort of a side bar discussion but isn't every job for you the same amount of effort? Is it any different (besides the online form entries) whether someone wants portraits taken or build a skyscraper?
Are you being serious. After all of our responses in the negative about the pricing procedure, this is your solution. I am not going to pay more than it is reasonable to pay for a lead or a response to my quote. I think you and your team needs to actually "listen" to what we have been saying. The majority would like it to be returned "back to the Future" where the quote will cost me a very reasonable $5 or $6. I am sorry- this will not work for me and I am sure for a lot of us Pros. Go back to the "situation room" and use your hearts more and not your pockets! I will still wait and see and if no change in sight- you lose me.
The prices are still very high for me as a personal chef/culinary instructor and small caterer...and there was so much confusion this spring, that it was costing more to pay for leads that were not result worthy (such as "I talked to my husband and we are going in a different direction.") What if 14 pros got the same message and the 15th won the prize. We, your top pros need consideration. Put yourselves in our shoes. This fall will be 9 years that I have been with you. The early bid prices were much more for us as was the bids were reasonable as $5, $6. This is becoming watered down and losing its uniqueness. Writing of uniqueness, instant match was a terrible "try out" for me. I don't want to be another generic, robotic first responder. Our specialty is that we are ALL different and need to have the opportunity to exhibit this. I am almost 33 years in the business and I would like to be able to afford to stay in it. This was the worse year I have ever had...And, if I still have your attention, this Monday's "no more asking the client if they have a budget range" is treading dangerous water. WHO, WHAT, WHERE, WHEN and WHAT'S YOUR BUDGET are essential questions to be answered before a pro decides to respond or not. This will now cause the pro to ask that separately and that means a response and pay from us. When I see someone's budget at $10, I skip it right away. When I see that they wish an upscale dinner at $81-$100, it is a whole different thing. We need to know that answers up front as much as possible to help us. Please start considering us who have been with you. We need to make money for our talents and experiences, not just you.
Chef Zacki Murphy
Zackis Culinary Creations
I emphatically agree with the other negative respones to this change.
First, while the new pricing transparency is helpful, such transparency should be normal and baked into every feature of the service from the outset.
Second, I've been burned a few times now by leads that answer positively (i.e. they don't say "no thanks") and then they ghost me (even after I've sent them a couple of messages). This still costs me upwards of $20-$30 dollars per quote. This is unacceptable. You need to come up with a way to fix this. Is there a way to better monitor the customer's responses within say the first 3 days after the initial response?
Until this is fixed, I am likely to discontinue using Thumbtack all together.
Hi all, thanks for sharing your thoughts. As Jason mentioned, there's still more work for us to do with pricing. We want to make sure that the cost itself is right for every category in every area. Since pricing is very specific it will take time, but it's being worked on. Keep the feedback coming and have an awesome week!
why don't they just go back to the old system of using credits? That's what everyone seems to want. Not everyone is comfortable putting a credit card or bank account into a system to charge at free will. The fact that Thumbtack is bragging about showing how much they are actually charging is ridiculous. That should have been done in the first place. Would you take something up to a cash register without a price on it and just pay whatever price they stuck in there? I seriously doubt it. As many have mentioned, 4 years ago, thumbtack was an affordable lead service. In my profession alone, a commercial lead can cost up to $75 x 13 pros that bid it = $950, now lets say you get 1000 leads a day for commercial cleaning requests, that comes to $950,000 in one day. That number just reeks of greed. Thumbtack needs to do better or I will disappear completely. Like a couple of others have said, we are hanging around to see if this problem gets rectified, It's really a simple equation. supply a good or better service at affordable prices and the money will continue to flow.