@Meckell, I hope you do not mind explaining how Thumbtack can discern if a customer is serious. Care to share?
What pattern can possibly be found in a Request? Do the Pros see all the factors that you see when you say you see patterns? What are those factors? Let's say that your data tells you that a request for work is needed in the next few days at specific times and it raises the "Serious" quotient. Does Serious mean we pay more, or less?
And what is Thumbtack doing to ask better questions to get a clear picture of the size of a job? In my category of Home Inspections there are things you are not asking the customers which cost more and at times we may not be licensed to provide. Yes, I have sent my suggestions for changes to the questions asked of the customers to TT. It seems like you are basing cost on the square footage of the house. What about the age of the home? Is that factored into the cost to quote? And if so, which costs more? Older costs more? Or new cost more? What is the Thumbtack pricing rationale?
@HansenJC The value of a lead is determined in part by how likely we think that customer is to hire you. If their message doesn't demonstrate any intent to hire, we won't charge. That's why you'll never pay when a customer says "no thanks." To make sure we're asking the right questions to customers, we're constantly asking pros for their feedback, and we're constantly revisiting and updating the request form as a result. What questions would you like to see that are not there today? What questions are there today that aren't particularly helpful?
So job size and hard data that is gathered in the Request questionaire that the Customers fills in has no bearing on the costs the pros pay? Is there any Request data that we can see and verify that goes into the calculations of what Thumbtack charges a Pro?
What is considered a large job in the DJ category TT? How about medium sized jobs? What about smaller sized jobs? I get charged as soon as that customer simply asks 'Are you avaialble on my date' or 'Hey your price sounds good but I still have to meet with another DJ service'. Why in the heck should I be charged based off of those two statements? That's not an interested customer......yet. That's an inquiry & a statement respectively. When I respond back & the customer does likewise then that's the beginnings of an interested customer. As a consumer who is being charged the asinine prices I would like to see these charges broken down line item by line item. But TT won't do that. You know why? They don't have any rhyme or true reason as to why they charge the prices they do. C'mon moderators. Enough with the canned robotic answers. Get the CEO in on these community posts & have him defend his product!!!!
@Hankster I understand if you don't think a customer asking for your availability is interested, but we disagree. This is new lead and a new potential customer - one that can very possibly become a hire. We charge you for that introduction. Think about a billboard or an advertisement you put in the newspaper: you pay money in advance to put your business name out there, and you hope that customers will contact you when they see it. If you got a call from a customer who saw your billboard, asking for your availability, would you say they're interested? At the end of the day, in terms of when you pay and what you're paying for, Thumbtack isn't all that different from these other forms of advertising. There's definitely a lot of rhyme and a lot of reason that goes into our pricing, but I understand how it can look like a blackbox. What information, specifically, would you like to see? There aren't multiple line items hidden anywhere - there's just one price that's determined by a variety of factors. What would give you more trust in the system?
I disagree, their billboard or newspaper point is not valid. Yes we pay in advance for a billboard or newspaper add, but those ads stay up for weeks or however long you pay to have them stay up. I can post an ad in a newspaper for $40 and it's out there for 2 weeks. On here it costs me anywhere from $22 - $75 for ONE LEAD, that doesn't seem to go anywhere. I did a year long ad in a very prominent magazine with our local chamber and it cost me a total of $400 with a half page ad and also my listing in the classifieds, not only that but I get an entire calendar of networking events. Thumbtack has become greedy, your pricing is ridiculous, you have absolutely no way to know how to set a price on any of our services without first seeing or knowing how large, or how big an event is. Quit spewing the crap out of your mouth and do something about it. WE would like to see results, not listen to a bunch of scripted excuses.
I agree strongly that we shold get acess to a phone number or at the very least an e-mail once a client responds. It drives my nuts to respond to them and then never hear a thing back .