A lead came in to my inbox (Direct leads) AND Jobs tab (Opportunities) at exactly the same time - it was the same lead. I passed on the Opportunity lead as it is outside of my scope of service. The lead was from Kelly C.
Now my Direct Leads tab is stuck at 1, yet there is no lead to be found.
Please credit my account as this a) was a lead outside of my scope of service as its a name change asociated with an adoption matter and b) I have NO opportunity to contact the lead anyways as the system no longer shows the lead in my Direct Leads Tab.
Why would a lead show up in BOTH tabs... this seems to be a bug in need of repair.
@MR looking at your account, I'm not seeing what you're seeing in the leads tab. Is this on the desktop, mobile web, or app?
It looks like you already requested a refund for this lead. Our team is looking into it and will get you an answer soon.
Not surprisingly the lead cost credit was denied with no acknowledgment that the lead was "hidden" from my inbox during the glitch in the system. I am not going to escalate to a call or chat because quite frankly the service there is hard to deal with.. you have to go through way too many hoops just to get the person to (maybe) understand the issue, and then the credit is given, not because it is owed to you, but because I called. I just dont have the time for that.
So, I ask here if TT wishes to reconsider the decision from the level 1 team as I believe I have properly explained the situation and provided the needed screen shots.