Is it worthy of to charge a pro when a client uses a quick reply or conversation starter considering it is not a true converstation? Fee should apply when they "pen to paper" (e.g. customer types in themselves not a suggested reply) and engage a true conversation.
Keep the quick reply. Just don't charge for it.
I'd prefer that either a) the quick replies are kept, but not counted as a contact, or b) they are dropped. I get quick replies for "what's included" when my quote spells out *exactly* what's included. If the client is truly considering me as an option, they'll be motivated enought to type a more useful question (or, they'll likely start a back and forth, in which case it's clear we've now got a legit contact).
I agree 100%. I am having a major issue with these quick replies. In fact 5 out of my last 6 bids NEVER responded to my message. So, Thumbtack sent out my bid, the customer hit a quick replay button (and I was charged!), I quickly responded to them, AND THEY NEVER WROTE ME BACK! I can't tell you how frustrated I am. I got billed 5 times with no income to show for it.
There is a major problem here and no one seems interested in fixing it. I assume because Thumbtack keeps making money.
Yep. Been there, done that, got burned for a lot of quick replies that amount to nothing. I am much more selective in replying to quotes and do not use any of the automatic features. It gives ME the control to stop wasteful spending on bogus quotes. To me it feels like there is thumbtack bot placing random quotes, quick reply, and bam you get charged, thumbtack makes money.
The quick replies withthe redundant questions are the worse. Like: Are you available on my date? If I took the time to send you a quote, I should not be charged because you wanted to ask the obvious.
This is a good point. There's definitely more we could do to make sure the quick replies aren't redundant. It must be especially frustrating to you all to see a quick reply that asks a question you've already answered.
Will pass this feedback along.