No. It is bnot necessarily a true lead or the start of a conversation. In the past, qe could pick and chose which Requests to follow up on, based on all the diffdrent factors each company decides on. And once we decided to reply to someone, could send a personalized message top them, showing why WE would be their best choice. We cannot do that now, plus are getting charged high fees for nonsense "leads."
I hate the quick reply! Would love to see it go away or not charge for it. I'm not a big fan of the recent changes. Thumbtack used to be my favorite medium to advertise on and get business. Now it is my least favorite. I am thinking of leaving and looking at other options. I keep giving feedback but as someone else said, they don't seem to care since they are making money.
Agreed. Things have changed dramatically with the latest changes. I had someone reply that they liked what they read about me but decided to go elsewhere for location reasons - and I got charged for that! When I called to get a refund, the person who answered acted like she was doing me a favor rather than righting a wrong. I used to rely solely on Thumbtack but I have started another marketing campaign to make up for the loss of business due to Instant Match.
Very true. Now we can't even speak to someone on the phone. So many changes and we have to get help via text or chat. Frustrating. I now get way more business and better paying clients from yelp and I am only using the free service. Thumbtack is not listening to us.
They should take the person who is designing those silly badges and make them answer the phone! Can you imagine a more worthless use of an employees time?!!!
Seriously, does any Pro care about those stupid badges? I'm here to earn business and make money to pay my bills. I could care less if I earned another badge. Apparently I keep earning them, and I have no idea how I did it or what it gets me. hahaha
Thanks for all your comments on this thread, @Denise. We are definitely listening, and all of the feedback here about quick replies will be passed along. We created this Community for pros like you to have a space where they can ask questions, get answers, trade tips and swap stories. Conversations like this one are exactly what we want to see. Thank you for weighing in.