You're probably in good company @Gilliamashley88, because it is likely that a bunch of Pros like yourself paid for the exact same lead as you did and none of them got hired either.
When you pay for a lead via Thumbtack all you are paying for is the 'introduction'. There is no guarantee that you will get hired, no guarantee that your lead will even respond to you when you try to engage with them and no guarantee that they are actually a genuine lead.
I'm new here so learning the ropes. I for sure never would have signed up if I knew I would be charged $28 for 1 lead????? And no guarantee of getting hired? I'm very confused!!
We don't want there to be any confusion @botanicole. How it works is you're charged to get introduced to customers. Whether it's customers reaching out to you directly through search results or them responding to a quote you sent through the jobs tab, that's when you're charged. Please let me know if you have any other questions!
My only objection is the pricing. I would like to see the pricing change back to the cost of leads in 2016 when I first began using Thumbtack. I understand that Thumbtack has to make money and I would continue using the service, but not at an average of $60/lead. In 2016 and 2017, I would spend $100 and go on 5-7 quotes and usually book 3-4 jobs, but at the average cost of a lead now, I've worked on my Google rankings and that's where my jobs have come from this year. If you're not willing to drastically change the pricing, I WILL NOT be using Thumbtack. Please consider a drastic pricing reduction!!
Thanks for your message. I'm in the same boat, doing landscaping and for a bid to be $25-$75 just to reply is outrageous to me. And if a customer reposts the same job under a different category, the job could be a completely different price to bid. It's so inconsistent. I have never (and will never) bid $75 for a landscaping job. It's not even a guarentee they will contact me to come out for an estimate, let alone a guarentee I'll get the job! That's what a big company may pay, but for a one-man operation, that's way out of my budget.
I also used to speak really highly of Thumbtack, but it's gotten to the point where I feel like they aren't taking care of their pros and there are LOT more similar sites that are better to the pros. I don't know if increased competition will lead to a change or not. I think if the bidding costs were lower and customers actually got pros reponding, in the end, TT would benefit, the customers would have choices, and the pros would benefit too. As of now, yes, I see many landscaping jobs with really high bid prices where they reach out to several pros and no one responds.