@Ariel on Thumbtack pros are charged for leads. A lead is the first time a customer messages, calls, books an appointment, or hires them. You won't get hired from every lead, but the idea is to close the deal often enough to make your spending worth it. To learn more about what qualifies for a refund you can take a look at our refund policy here: https://help.thumbtack.com/article/refunds.
@Truone830 you're charged to get introduced to customers. Whether it's customers reaching out to you directly through search results or them responding to a quote you sent through the jobs tab, that's when you're charged. If you have any other questions regarding your charges or how Thumbtack works, don't hesitate to reach out!
You're probably in good company @Gilliamashley88, because it is likely that a bunch of Pros like yourself paid for the exact same lead as you did and none of them got hired either.
When you pay for a lead via Thumbtack all you are paying for is the 'introduction'. There is no guarantee that you will get hired, no guarantee that your lead will even respond to you when you try to engage with them and no guarantee that they are actually a genuine lead.