Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
Moderator Kameron
Moderator

Re: Payments

@Ariel on Thumbtack pros are charged for leads. A lead is the first time a customer messages, calls, books an appointment, or hires them. You won't get hired from every lead, but the idea is to close the deal often enough to make your spending worth it.  To learn more about what qualifies for a refund you can take a look at our refund policy here: https://help.thumbtack.com/article/refunds.

0 Kudos
kbeierle
Community Regular

Re: Payments

However, a requestor who doesnt respond, call back, book an appointment with any of the service providers is NOT a lead. Thumbtack should refund, not credit, the charge....and Thimbtack's policy states that a provider will mot be charged if the requester's response is no thanks. So again, a no response should be refunded
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Jason1979
Community Newcomer

Re: Introducing the TackMaster program.

Hopefully something will get done.Quote cost in my field have more than quadrupled in the past couple years!

BigPun
Community Regular

Re: Payments

I feel this one
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Truone830
Community Regular

Payments

Is anyone else getting charged without actually getting hired? How is this fair? We should get a refund.
crussell821
Community Regular

Re: Payments

That is how Thumbtack works, you pay for the lead whether or not you are hired.

Moderator Meckell
Moderator

Re: Payments

@Truone830 you're charged to get introduced to customers. Whether it's customers reaching out to you directly through search results or them responding to a quote you sent through the jobs tab, that's when you're charged. If you have any other questions regarding your charges or how Thumbtack works, don't hesitate to reach out! 

Gilliamashley88
Community Newcomer

Paymentl

I was charged for a job...that I didnt even get
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MR
Community Veteran

Re: Paymentl

Keep in mind that there is no part of the Thumbtack model that relies on you actually getting hired or getting paid for your work.
Lar
Community Veteran

Re: Paymentl

You're probably in good company @Gilliamashley88, because it is likely that a bunch of Pros like yourself paid for the exact same lead as you did and none of them got hired either.

When you pay for a lead via Thumbtack all you are paying for is the 'introduction'. There is no guarantee that you will get hired, no guarantee that your lead will even respond to you when you try to engage with them and no guarantee that they are actually a genuine lead.