@Ariel on Thumbtack pros are charged for leads. A lead is the first time a customer messages, calls, books an appointment, or hires them. You won't get hired from every lead, but the idea is to close the deal often enough to make your spending worth it. To learn more about what qualifies for a refund you can take a look at our refund policy here: https://help.thumbtack.com/article/refunds.
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However, a requestor who doesnt respond, call back, book an appointment with any of the service providers is NOT a lead. Thumbtack should refund, not credit, the charge....and Thimbtack's policy states that a provider will mot be charged if the requester's response is no thanks. So again, a no response should be refunded
@Truone830 you're charged to get introduced to customers. Whether it's customers reaching out to you directly through search results or them responding to a quote you sent through the jobs tab, that's when you're charged. If you have any other questions regarding your charges or how Thumbtack works, don't hesitate to reach out!
