Filter by message states (for user id: -1, login: Anonymous):
results: 6
topic id 32826: Raising prices but do not state what the prices are!!!!!
topic id 33199: IDEA- Integrity & Balance by Customers & Pros
topic id 32384: Private Chef/Catering Pricing
topic id 26197: Paying twice for the same lead
topic id 25265: Make pro pricing and rates more upfront for customers
topic id 24883: Filtering out customers with certain budgets based on pro preferences
isoleimani805
Community Regular

Re: Introducing the TackMaster program.

I need to authorize approval for you to automatically take money out of my account.  Lead or no lead.  I absolutely can't stand not knowing when some "perfect match " happens but they go with someone else and you already took money from my bank.  I'm reaching a breaking point really soon.  

Moderator Kameron
Moderator

Re: Introducing the TackMaster program.

@isoleimani805 we certainly don't want any charges to come as a surprise. In order to help control your spending, our teams created the weekly budget spending limit. If you still don't want to be automatically charged for exact match direct leads, then you'll want to pause targeting preferences. To pause your targeting preferences, go back into the service you set targeting for and select Pause. Each lead that contacts you directly will give you the choice to accept or decline. Just remember, you're ranking will be much lower so the number of direct leads may dramatically decrease.

0 Kudos
Aphere2000
Community Newcomer

Re: Introducing the TackMaster program.

My issue is with the pricing. Some of it's not that bad / job. But where my issue lies is just because it's a lead for siding doesn't mean every siding lead should be the same cost on my part. Because if I have a thousand square feet siding lead why would I pay the same price I do for 4000 square feet siding job? For example I just had to pass on a deck option because in the comments the homeowner States they want a ramp for wheelchair and the footage is not that great. But you have the cost of it at what I would normally pay for a good size roof lead so I had to pass it when normally I would take that job and finish it in a day but I got to turn it down because the cost of lead is just too much for me to pay for what it's worth.

virginia40
Community Regular

Too expensive

The cost is too high to accept leads. My husband wants me to stop using thumbtack. I’m paying almost $30 each time and most leads don’t even reply. A lot of them want to go with the cheapest option and we’re just losing our money. Even when I get the job the leads end up only wanting one time even when they put two weeks. I won’t be using anymore if thumbtack doesn’t change. Do leads even know it costs us to reply to them.
PhoenixPhotog
Active Community Member

Re: Too expensive

No. the 'requestor(s)' don't have a clue that it costs us a significant part of the job cost to even put in a bid/get a 'perfect match' (which they almost never are) delivered.

I would like to see TT put out questionaires to Pro's in each catergory/sub-category asking about what THEY need from a requestor to decide how much to bid, or even whether TO bid.

And requestors need to have some skin in the game. Free quotes (to them) seems like a good thing, marketing wise, but really isn't 'Free' since it costs Pro's significant $. And when you don't have to put up any money to start, you don't value the service.

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lmheim
Active Community Member

Re: Too expensive

I added a new first sentence in my TT profile in all caps explaining that TT charges me about $20 every time TT connects me to a potential customer even if they don't respond, so please make sure you need the specific kind of work I do, and that you are actually ready to the work.  That is in all caps and the very first sentence in my profile.  I don't know if it really helps, but at least I put it out there. You might want to consider doing the same thing.

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TheProfessor
Community Newcomer

Price per Lead is Too High and Not Enough Info is Given by the Customer

I provide tutoring and editing services. When a lead comes in, the price is about $13 and yet I have no clue what the potential client is willing to spend. Sometimes after I purchase the lead, they want to spend $15 and it takes one hour of time on the phone to figure out what they really need. Thus, I am working hard to make $2 for the hour. Why not make it a must that a client put in their maximum spending budget so we know if it is even worth buying the lead. Clients should also have to put more details into their messages. What good is a client saying I need help with a project. The clients must provide as much details as possible. I hardly use Thumbtack as I spend over $300 a month for leads and 100% of them are worthless, price shopping leads, as well as, phony leads where no one responds back to you after you purchased the leads.

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lmheim
Active Community Member

Re: Price per Lead is Too High and Not Enough Info is Given by the Customer

Hi.  I am very much with you on this.  One thing I do to help is never provide a dollar amount in my response - the system allows you to have "N/A" in that field.  I have a template response asking for more detailed information and photos of the damage so I can provide a cost estimate and scheduling timetable (I do welding repairs).  Yes I still pay for those leads in the first place so this doesn't really help that aspect.  I also set my spend budget near the lowest allowable range and turn off targeting.  Many Pros have commented that turning off targeting actually results in MORE opportunities and reduced cost.  I am sure there are other strategies you can learn from more experienced Pros than me. 

BigPun
Community Regular

Re: Lead Costs

Literally everything I deal with on bids. I get the “well I’m going to shop around” after I give a quote and get charged. It’s such a joke. I got a lead for an out of town move for $50 and the lady marked it wrong cause all she wanted was someone to load her uhaul. Then cancelled the project after I was charged! So unbelievably frustrating.
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Moderator Kameron
Moderator

Re: Lead Costs

@BigPun If a customer contacts you about a job that’s drastically different from the original lead, like in the example you gave, save the details and dispute the charge. You can dispute a charge by taking the following steps: 

  1. Go to your Payments.
  2. Click Help with a charge above your payment history.
  3. Choose a payment period from the drop-down menu.
  4. Select the lead for the charge in question.
  5. Click Next.
  6. Select the reason you need help with the charge.
  7. Follow the prompts to share details about the charge.