@Sugarellas we welcome ideas, feedback, and criticism in regards to Thumbtack so that we can see things from all angles in order to improve. However, those comments need to remain constructive, and comments that violate the Community Guidelines will be up for editing or removal. If you have questions about this feel free to reach out to me for clarification.
@cgema you'll notice that the cost of leads will vary. The cost is based on things like: type of job, size of the job, number of pros available, and how serious the customer is. You can learn more about this here.
If you have additional costs that aren't part of your base price, I would recommend listing those in your profile. That way, customers will be able to see that and know what to expect.
I see that you didn't sign up too long ago, and I want to commend you on how great your profile looks. It's full of awesome reviews, and past work that you've done. Great job!
I want Thumbtack to be useful for you and your business. Please don't hesitate to reach out to me with any questions or concerns.
You said: The cost is based on things like: type of job, size of the job, number of pros available, and how serious the customer is.
How are you able to measure "how serious the customer is?"
@cgema I looked at your profile and one thing that's really sticking out to me is your response time. On average, your responding at around 3 hours. We've found that if a pro responds in one hour they're 20% more likely to hear back from the customer. If they respond within five minutes, they're 50% more likely to hear back.
Your market is pretty competitive, there have been 414 jobs with 465 active pros within the last three months. Improving on your response time will really help you stand out.
Thats completely not true.... when I get a lead I respond within minutes sometimes. Your clocks must be off and quite honestly I'm a bit offended as I respond IMMEDIATELY and they ghost me.
This is extremely disturbing. If what @cgema is saying is true, we have to wonder what other stats TT is seeing on their side that is whofully in conflict with the stats / behaviors we are seeing on our side.
TT says that there is a "healthy" interraction of pro / lead exchanges.... we sure don't see that on our side. Perhaps the analytics aren't the same???
Again not sure what you are seeing but here are recent ones. The only one that took longer is when they messaged me at MIDNIGHT and I was sleeping and responded at 7am.