Filter by message states (for user id: -1, login: Anonymous):
results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
AG2
Level 4

Re: Leads This is a serious problem. If it can't be fixed then I will unsubscribe.

Good morning Meckell: I joined as a member last night and already the problem with Thumbtack is immediately apparent. I can see that many long time community members are upset by fundamental issues.

And I recognize firsthand that the so-called "LEADS", which I've just received, are completely unrelated to my specialized service. In other words, if TT is well designed, these people (if they are indeed real people) are NOT selecting me. The TT software is !

TT has placed me in some generic category of graphic design/illustrating and my specialization is NOT filtering out the so-called "LEADS". The following emails that I received do not constitute "LEADS":

-  Design concept I know my design concept  Items needed Business cards and stationery
Zip code 43601 Message I am looking for a resume and business card to match with my site

-  Design needs Design for personal use Design concept I know my design concept
Items neededT-shirt Zip code 92627

I'm going to post this to other moderators as well.  If this cannot be fixed, then I'm sorry to say that I will unsubscribe from TT withing 24 hours.

Moderator Meckell
Moderator

Re: Leads This is a serious problem. If it can't be fixed then I will unsubscribe.

@AG2 it looks like your advanced settings in the Jobs tab was turned on. I turned that off so now you'll only see jobs for Graphic Design and Illustrating. Keep in mind that jobs in the Jobs tab will be for jobs up to 150 miles away from your zip code. This is to give you more opportunities, so if it's a job that you don't want, go ahead and pass on it. If you end up seeing jobs that aren't Graphic Design or Illustrating, please let us know.

When customers pick you out of a list of pros, we want to make sure that it's a job that you want and can do. To get more of the jobs you want, you can set your preferences by promoting your service. This article here walks you through the process, I recommend checking that out. 

Please let me know if you need any further assistance or clarification. 

AG2
Level 4

Re: Leads This is a serious problem. If it can't be fixed then I will unsubscribe.

Meckell: Thank you for your reply. TT is probably not the right platform to advertise my service. TT appears to me to be more consumer/retail/gig-economy oriented. Which is certainly valuable. But my service is more B2B, niche professional services. There is no preferences to distinguish these categories and no filter to turn-off retail requests for T-shirts and business cards, etc.

May I suggest that you provide both PROs and Buyers with a hashtag filtering so that certain words allow one your database to better match and parse services with requests.

BTW, I've received 4 requests for things like T-shirt design in past few hours (i.e. unrelated to my work). And none were even within 150 miles of my zipcode. This may be correctable, but I admit, it is probably my mistake to offer my service here. Thanks again for your prompt reply.

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Moderator Kameron
Moderator

Re: Leads This is a serious problem. If it can't be fixed then I will unsubscribe.

@AG2 we certainly want you to make the decision you feel is best for you and your business. I also want to make sure we've done our due diligence in making sure you're aware of the options available to you before making your decision. When viewing the Jobs tab pros will see a wider variety of created jobs to pick and choose to quote on. Note that in these instances a customer has already viewed and reached out to a specific pro directly, but we share the job in the Jobs tab as well for pros that could also be a great fit. 

The link Meckell provided explains more about how to set your particular preferences for your service to dictate which customers will find you in the search results, and doing so you'd be able to say "I don't do T-shirts". This is the main way in which pros are now being contacted for projects and hired. When customers reach out to you directly or respond to a quote you sent through the jobs tab they'll then be presented to you in your inbox as a new lead. These are where you'll want to put your main focus as far as deciding which ones are a good match for you and what Thumbtack can provide.

We do see a decent amount of B2B jobs when it comes to design and illustration, but I'll make sure to pass along your suggestions that may help point this out further. Lastly, before you officially decide that Thumbtack isn't a fit for you, I recommend gathering at least 10 reviews and then afterwards promoting your service to stand out and be contacted directly. You can have up to 10 reviews from past customers from outside of Thumbtack, this article will explain further about how to gather those reviews: https://help.thumbtack.com/article/ask-for-reviews.

Hoping this helps, and if you have any further questions let us know. 

AG2
Level 4

Re: Leads This is a serious problem. If it can't be fixed then I will unsubscribe.

Kameron: Thank you for your reply. Meckell & you are very kind to reply so promptly. Your suggestions may be useful for many of the users of TT but not for a specialist like me who should not be getting retail/consumer LEADS at all. It is best that I unsubscribe as my email box is getting full of consumers & free-lancers who are not my market. I hope my forum posting hasn't annoyed anyone. But if you do decide to develop a separate B2B division that might have business category filtering than I may come back. My work is used by markets such as Creative Directors/Ad agencies, Biotech marketing managers, Medical trade publishing editors, etc. Yes, I have testimonials, awards, etc but that would come off as inappropriate on this platform. Thanks again for your attentiveness and I wish you all well. Sincerely.

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Highlighted

Re: Leads

You couldn't have said it better. I agree about the "leads".

I "decline" because the job isn't right but I have to pay for it anyway. And how do they know what is really right for me, or "perfect" as they say. 

Lar
Level 9

Lead Cost

I have a question regarding 'Lead Cost'.

On this Thumbtack webpage it says....

-------------------------------------------------------------

What affects cost

You pay a different amount for each lead based on whether the job is more or less valuable. The exact cost varies based on things like:

  • Type of job
  • Size of job
  • Number of pros available
  • How serious the customer is

Leads for bigger jobs will generally cost more and leads for smaller jobs will generally cost less. If we don’t have enough pros in a market to meet customer needs, or the customer contacts a lot of pros, you might get the lead for free. 

---------------------------------------------------------------------------------------------

My question is about the last bullet point - 'How serious the customer is'.

How do Thumbtack determine, 'How serious the customer is'?

Regards,
Laurence.

MR
Level 10

Re: Lead Cost

@Lar Maybe you will have better luck getting an answer to this question than I did when asked a while back.

If I were to be using the buy side of the TT site, I can see no possible way how TT can determine how serious I am at buying. They dont ask enough questions to get there, and the number of pros chosen is not really indicitive of that.

This is where TT makes me concerned as they seem to try to purport to do things that is easy to figure out they can not do. This leads to poor ability to trust the product.

 

Lar
Level 9

Re: Lead Cost

Bumping this because I need a response to my question please.

Regards,
Laurence.

 

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Moderator Kameron
Moderator

Re: Lead Cost

@Lar @MR  In regards to a customers level of intent, we use a variety of signals that we get from the customer’s account, as well as their activity and behavior on our platform.  This information allows us to determine the likelihood of a hire.  Ultimately, the price will be affected when we think a customer is more likely to hire a pro.

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