Everything is confusing about Thumbtack pricing at this point. We are very disillusioned with the way things are being done and not just the pricing.
One of our problems with Thumbtack is that changes are made all the time to the website without notifying the pros that you're doing it. How is that helpful to ua when every time we log in we can't find what we're used to working with. We have no way of knowing if the pros have had any input into the changes, and for about a year now we feel as though we have not benefitted from the changes being made.
Secondly, how can you determine what's of greater value or lesser value to us? That should be determined by us. We found it so much easier when we were charged a flat fee (as strange as they were). We could live more easily with an increase in the price of quotes across the board than we can with what appears to be the willy-nilly way it seems to be done currently.
We also feel weI shouldn't be charged for a quote when a someone simply asks a question. We understood that those contacts were going to be screened and we wouldn't be charged for that type of thing. Recently we have been charged for someone contacting us and asking a question that eliminated us from being hired and then we were charged for the quote. That has happened on two other occasions as well. So we want to be clear - are we going to be charged for every interaction, whether it leads to a job or not? If that's the case, we're going to have to stop doing business as pros on Thumbtack. We have a very small business and can't afford to pay for quotes that don't lead to work.
Thank you for listening.
Butch & Kathy St. Jacques
The cost of each lead varies based on factors like the type of job, the size of the job, the number of pros available, and the customer’s interest.
i a few jobs that were the same but diff prices........u still have not explain
Thumbtack is not what it used to be and it was never as good as it could have been. When it used to cost me $3.33 to quote a job I would take a chance and quote a lot more that I do now. You have my cost now up to just under $11.00 to quote and the majority of my jobs are in the $85.00 range. Here is the problem: Thumbtack does a very poor job of qualifing the potential customer. I AM A LOCKSMITH, before I can quote an automotive job, I need to know the Make, Model, and Year of the vehicle. You do not get that info for me up front so I need to ask that of the customer before I can quote. In the past if the key or the fob or the auto lock was "dealer only" I would only lose $3.33 if I could not do the job. Now, just to ask the question costss me close to $11.00. I will be darned if I will pay $11.00 to get the answer to a question that should have been a pre-condition to the customer request in the first place. I have dicussed this with Thumbtack customer service twice in the past to no avail. I pass on quoting many jobs due to this one fact. Some customers are bright enough to include this basic info in their request but many are not. Thumbtack should be asking this very basic question for right up front.
The same holds true for "replace lock system". Am I swapping out existing hardware or am I drilling holes in doors to add hardware for the first time? Pay $11.00 bucks to find out, I guess. The list goes on.
HERE IS WHAT I WOULD REALLY LIKE: Allow me the same privilage you allow the customer. The customer has the right to decline my service once we have made contact, ALLOW ME TO DECLINE THE JOB AT NO COST TO ME AFTER THE INITIAL CONTACT. Half the customers are ony tire kickers anyway with no intention of doing these jobs, they are only checking prices.
I have to tell you, at $11.00 a quote pretty much everything has to be disclosed in the initial request or I pass on the quote.
JMJ locksmith, Groton, MA 01450 978-807-9740
I think the following recomends would benefit both Thumbtack & the Pro.
I don’t like being charged weekly. I would rather buy credits and bid on jobs when I really want the work not pay a set fee weekly. I haven’t had any business from thumbtack in quite awhile. Now I ont even see any jobs being posted for pet otters and dog walkers.