The momentum has gone down, I enjoyed this platform more when we could at least have somewhat of a handle on purchasing and using credits. Sending out free quotes, that's all good, having potiential clients view your qoute, that's all good too, having potential clients respond to 'inquire' or resond to 4-6 people in your field knowing that only 1 (if that) will get the job...Not Good! Leads cost me $10-$20 dollars each. I don't even follow-up with people anymore because if I reach out and they view and 'respond' to my quote and don't want the services, I get charged!
I've been using Thumbtack for almost 4 years now to generate leads for both of my businesses, one involving Personal Training and the other involving Marital Therapy. The changes that have been made to Thumbtack in the past year or two have made it an increasingly unreliable and unproductive source of leads for me.
I don't use the autoquote feature for either one of my businesses because just like my potential clients can choose me if they wish, I wish to be selective about which clients I choose. Since I don't use the autoquote feature, and because Thumbtack shotguns 15 or 16 quotes to each potential client that makes a request, I'm most likely at the bottom of the pile of quotes. This results in, at most, only 10 to 20% of my quotes being viewed at all by potential clients. Very few people are going to look through more than a handful of quotes, and if they do, they're probably just looking for the lowest price.
I have many reviews from satisfied clients, all 5 star, for both of my businesses. New clients have told me that these reviews have definitely influenced their decision to work with me. However, most potential new clients will never see my reviews because they'll never see my quote at the bottom of the pile.
I'd prefer if Thumbtack went back to the old way of quoting, paying individually for each quote and limiting the number of quotes to 5. I've expressed this to them many times but it falls on deaf ears. I believe this would favor the best providers in each category. I am planning to abandon Thumbtack as soon as I can find a better run service for submitting quotes.
I like the idea of a beginning posted price for my services but don't like the "all or nothing" approach regarding matches. I liked it much better when I could actually respond to a customer and include information based on the parameters of their request.
Another thought (maybe you've considered it already?): Pewrhaps you could charge us pros when we are actually booked? The way it is now is if I respond or the customer responds I am charged regardless of whether I've actually won the job! A fair amount of those who contact me don't end up selecting me yet I'm out some money just because they reached out.
For me, the previous way before Instant Match was the better way.