Here's a perfect example of how completely out of touch you are with respect to contacts and charging protocols. You constantly send out reminders "follow up on your bids, it'll bring more business" So I follow up with a young man who is getting married, he out of courtesy responds to my follow up. He says , "he has no questions but will contact me in the future if they do. Thanks for your quick response." Just good old courtesy and you charge me $45 because that's a contact. You charged me $45 because some woman requested me by name, when I responded to her request, nothing but I still get charged $45, how is that even ethical? certainly not a good reflection on my "business partner"
I haven't had a client in a while with Thumbtack. Used to but no longer do. It seems that since the prices went up I have a LOT more leads but none of them are getting back to me. The price we have to pay is way way too high as we are not guaranteed the job. Very disappointing. This used to make a difference in my business. It no longer does.
Are you even real? I replied to your email you sent me yesterday and it kicked it back.....
Heres what I was trying to send you:
I like the old pricing better, i qoyte a lot of t-shirts for $20-$40 and that doesn't leave a profit margin when you deduct shirts,paint and 13 or $14 for thumbach. Last job I did I priced at $20 and you charged me almost $14.00 for qoute, I gave that one away. Had another I had to turn down because it was a very small job and with the qoute I would have paid them to work on there product. I would rather pay $3 to get a quote out , either way you can't depend on the customer to say yes. At $3 I don't have to worry about quoting and not making anything on a job. Please change something or I will not be able to write quotes,it is not profitable and I am not going to keep quoting to get a job for $20 and paying most of that for a quote. Thank you Russ Crow Graphic FX Airbrushing, Design and Painting.
I do not like the new pricing at all. The cost used to be up front in the quote, now I have to go find it and it's gone up considerably than when I bought credits. I don't know why I should be charged more for a piano lesson with one student versus another? And why is Thumbtack the expert? Example: I will not respond to a customer that does not have a piano at home. I will not take on a student under 5 years old. But sometimes those are the customers you charge more for.
I also do not like that I can't use different templates like I used to. Each student is so different (age, level, background) it's really hard to sell myself with a "blanket" description.
I also am a professional musician and have always had trouble separating the two in Thumbtack. Referrals for gigs will go to Piano Lessons and referrals for piano lessons go to Music Entertainment. And I can't transfer the two.
I think you should keep your PAYING customers better informed instead of getting a surprise charge of $22 on my Discover card. Any transaction I make - I usually get a confirmation e-mail.
I feel you guys are going in the wrong direction and you only care about the potential customers who are asking about us - who pay nothing. I do not quote as much as I used to. That $22 brought me no business at all.... because I can't personalize any messages or templates.
Obviously, I'm not happy with Thumbtack!
First, it's ludicrous to expect a pro to submit a quote without first knowing the cost of doing so. Second, I've been telling you guys for years that the system can never be "fair" unless Thumbtack levies a fee for creating a post/job. Finally, Pro's will avoid Thumbtack because the cost continually goes up while the benefit goes down.
I just went in and looked at what I was charged for - $25 for a crazy man who talked and talked and talked about his problems finding a piano player - hired me - and then called the next day saying someone from the party found someone else. Then I had to listen to that dissertation for another 20 minutes. Wayne Francis Antal is crazy and is a bad customer.
I think this is very unfair to me to pay you$25 to listen to an old man drone on and on - and I didn't even get the gig.
Boy, I'm really not liking Thumbtack anymore. That quote used to cost me $3-7...... big leap.