Here is today's sample about pricing. I don't know how many I have to keep showing - after reading soooo many comments in this feed its crazy. I would hope that the message is getting across to the decision makers and soon some significant changes will be happening. It seems I am not the only one for sure who has pulled away from TT. And to confirm my choice, when I see a lead come in today that has NO information and a cost attached . . . . its so disappointing.
Here it is: A request comes in. No date, no budget, no time for hours, just a request with no information and a $44.18 customer response fee. How can Thumbtack come up with a fee at all with no proper information? This is a great example of showing what is not working. Besides the triple price - - a incoming request with no determining details? I hope that NO ONE is Instanly Matched with this person because it should not be matched with anyone if you put in your filters. This simply doesn't make sense. And maybe this customer could really use my services. Too bad he will not learn of me.
I loved Thumbtack when I first started my business. I would say 90% of my business was from here. I would get three opportunites a day if not more. I am based out of New Orleans and now I get matched with places in Mississippi and Alabama. People can just contact me, click hire, review me and my card gets charged $9. I don't even understand how Thumbtack works anymore.
Your prices don't make sense. There are certain things that are too high for a small service and then there could be a request for a more involved service and the prices is lower. I don't believe you know what you are doing. And from what I gather on here, there is not one positive remark. I have lost numerous possible bids only because I was not going to pay for someone to ask me a question and then decide they don't want to hire anyone because they got their answer. Customers should pay for a contact. In my mind, though, I believe you may not like this because it may diminish the quantity of users that sign up for a bid. In my opinion, though, this is important because now you know that you are dealing with someone who is serious and not just jumping at free info from pros.
So, quit asking pros what we think. You've been told. This is something serious and you're getting a bad rap. You will continue getting bad reviews until this is remedied. And if you are at all serious "Thumbtack" and not out just to make a quick dollar, then you will do it ASAP.
Your new model has crushed what was once a thriving business for me. In addition to increasing the number of quotes from 5 to 20 (quadroupling the compeitive landscape), you have made in exceeding easy for the customer to quick "Sounds good, whats next" so that many of them do that on all 20 quotes. Brilliant UX design on your end to maximize your profit but most times they hit that button not knowing that they just charge 20 providers $25 each. Now lets talk pricing.. The new pricing model has blown up the economics entirely. I used to pay $3-7 per quote and now it is $25. If I were to win 20% of the quotes then I MAY breakeven. My guess is that the resume writer landscacpe is now dominated by a few large players and the little guy (like me) has been squeezed out. I am really disappointed in the new pro "unfriendly" design, but I am guessing you guys are blowing through profit expecations. Let me know when you IPO, maybe I will buy your stock, but until you make the platform more pro friendly I am an occassional user.
My quotes are for Horse Back Riding lessons, so if I am lucky and a customer becomes a weekly student I can make out on this type of quote . However Horse Back Riding is not for everyone. so the customer tries it and I may make $40 for one session to never see that person again. Currently Thumbtack charges me $17 on my credit card for one lead, not on Paypal the way it use to be. So one quote cost me $17 vs the $6 purchasing credits through Paypal in 2017 . Nothing like doubling your fees! What I am the professional getting out of this?
I have addressed this several times to employees here at thumbtack, I get we will pass it on. So instead of dicussing it, can we get this situation resolved, other wise this pro will look else where.