If Thumbtack expects to remain in business it definitely has to change the pricing structure. We, the professional contractors, are your customers and we are the ones who keep you in business. With your current format you are losing customers daily. I for one have not followed up on a lead in weeks.
You have the pricing backwards. Ever wonder why Angieslist has survived so long? Their model has been- Have the prospective client subscribe to a service where they can find qualified and vetted professionals to choose from. When a prospective client has some skin in the game they are more serious about their project and hiring someone.
Until Thumbtack wakes up or goes out of business I will sit on the sideline watching!
Tim Maddox - KLM Builders - Lynchburg, VA
As a service provider, I rarely get any responses from the projects I bid on. And when I do I get haggled to death so my time and skill = $0. Making a living is not a hobby. I do like providing graphic needs to those who would never need agency time or rates by any stretch but I cannot support myself going probono and on top of it payout the TT fee. Its a lose lose. These job source sights have been evolving rapidly but not in our favor.
I have made some long term client relationships but for the most part its a money losing effort.
As a consumer on this site I have found some great vendors and I do respect the numbers they ask for. I do not know how much of that they had to pay TT but hope they made money because each instance was a total success for me.
This shouldn't be complicated and unpredictable way to hire or make a living from.
Reading these comments is heartbreaking, so many of us just want to work and make an honest living and TT seems bend on soaking us for every cent they can rather then helping us build and grow. The last time I tried to submit a bid I was informed it would cost $30.88 for a $75 job, can someone at TT please explain how you can justify that?????
I have to seriously ask, how can you (TT) read these comments and not see that things are going south, QUICK!
My buisness here once constituded 90% of my work, now it's zero, ziltch, nada, eveporated like a drop of water in a bonefire..
The instant match that was suppose to save us money instead has cost me more, YOU, yes you at TT blew through my budget in the first day or two, often times for contacts that had NOTHING to do with weddings. I lost hundreds and got NOTHING in return. And yet you have the gual to sit back and ask us what's wrong? Please, take the blinders off, the king is naked and yet you fail to see it..
Between the various threads there are thousands of responses and comments about pricing and not one in favor of the new pricing
scam system. It's my hope that someone at TT will see the light and actualy listen, but I'm not getting my hopes set to high.
Signed, a former Top Pro..
This whole thing has turned silly.
We are a very serious 20+ year old photography business with all 5 star reviews because we give a money back guarantee. If we ran our business the way TT runs theirs we would be out of business. Our business volume has doubled in the past two years and none of it was through TT.
For a business to be a good partner it must be a win/win where everyone benfits. This past year to two has been anything but a win/win. We were a Top Pro two years ago and have not had one booking through TT in 2 years. Thankfully we are blessed and do not need them. However, I know they can be a good service if they choose to be and can put it back together before they lose us all.
I’ve already written what I think, and so has everyone else. Across the board you have a huge issue that Thumbtack is ignoring. It’s a shame because it was so great! Fix it!
After posting (around page 100) and then reading a large number of other posts (now on page 175), it seems that most pros are of like mind. Each and every one feels that pricing should be tranparent and based on a standard amount, not variable based on what Thumbtack thinks the job will pay. Also, in like fashion, many say, and I agree, that there is not enough information in the bid request to allow us to know if a job suits us or not. Having to pay to find out the customer is not a good fit is no way to run a business, so we have no incentive to bid. (I have stopped bidding and will probably close my account very soon. Just waiting to see if TT plans to make any changes after 175 pages of similar vendor complaints.) It's a shame, but sometimes the bean counters, who know nothing of running a business, make changes that can ruin a good company. Are you listening ThumbTack?
Most importantly, get shoppers to furnish more detailed information in their requests. We need to know what we are bidding on. It would be good for TT to get vendor feedback on each offer on why the job is or is not good for us. That way, TT would know what keeps vendors from bidding certain jobs.
Larry Black, Computer Partner, Roswell, GA