Filter by message states (for user id: -1, login: Anonymous):
results: 9
topic id 25265: Pricing
topic id 24883: The purpose of promotion and set your budget in advance
topic id 22503: Leads
topic id 26197: Paying twice for the same lead
topic id 22064: Questionable leads
topic id 14288: Declined "Leads" charged
topic id 19454: Marketing Executive From Thumbtack Chooses Promoted Lead, Then Radio Silence
topic id 18206: New Model?
topic id 100: Is quick reply worthy of charge?
Thumbtack Employee vinamrata
Thumbtack Employee

Let's talk about our pricing

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Hey there! I’m Vinamrata, a Product Manager responsible for what we charge you for contacts on Thumbtack.

Our goal at Thumbtack is to help customers find the right pros and hire them. We try to get you in front of lots of customers looking to hire pros like you, so you can show customers why you’re the right pro for the job. While you may not win every single job, we want you to earn enough from the jobs you win that it's worth it for you to use Thumbtack.

So how do we determine what you pay for leads? Simply put, we try to only charge you for the value that you’re getting.

  • You pay a different amount for each lead based on whether we believe the job is more valuable or less valuable.
  • The cost of each lead varies based on factors like the type of job, the size of the job, the number of pros available, and the customer’s interest.
  • If we don’t have enough pros in a market to meet customer needs, you might even get the lead for free.

We’re constantly evaluating the prices we charge and making adjustments to make them more fair. So we want to hear from you. What do you find most confusing about our pricing? What would you consider to be a fair price? What are other ways we can make using Thumbtack worth it for you?

Share your thoughts and ideas below by October 17th at noon EST and I’ll post a response for you within the week. Looking forward to hearing from you!

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Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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Hey, it’s me, Vinamrata again! It’s so amazing to see so many incredible responses to my post! I really appreciate all the great thoughts and questions you’ve posted so far. I’m all ears, so keep them coming!

I know this is an important topic to you, so I want to get you a response as soon as possible. If you respond to this thread by noon EST tomorrow, October 17th, I’ll be back to you with a response within the week. It’s a lot to read and process, so I appreciate your patience!  Thanks again for the enthusiasm and helpful feedback!

Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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@KevaCustoMYzed1 Thanks for sharing your feedback! We’re always evaluating our prices and incorporating your feedback to make prices more fair.

We determine prices by looking at the details of each job. You can expect to pay more for larger jobs (like a four-bedroom house cleaning) than for smaller jobs (like a one-bedroom house cleaning). We do our best to only charge you for the value you’re getting. But sometimes we find that our prices need to be improved-- so we make adjustments.

You may have noticed that we recently made price adjustments in many categories. In some cases, we identified prices that were in fact way too high and didn’t make sense. We lowered those so they now make more sense.  

We realize that not all leads always turn into hires. And we realize that’s frustrating. But remember: when a customer contacts you, that’s a customer who’s decided to reach out to you from a list of pros. It’s then up to you to win the job. And once you pay for the initial lead, you won’t pay for any follow-up jobs or referrals. Sometimes you won’t pay at all if we don’t have enough pros to meet our customers’ needs. Our ultimate goal is for you to make enough from the jobs you do win to make using Thumbtack worth it.
To learn more about paying for leads on Thumbtack, check out this video.

Here are some other pros who also mentioned feeling like our prices are high. Thanks for your feedback!

 

@Lisawevents @pascazio @che_a @amanda_davis @AEHoerl @solarpoweredsar @Omh4me @ChrissysStudio @Ziva8844 @stith1 @kcneese @jrogers @Fergie @AK @1NancyG @DCFGCatering @Nadja @burkerepairs @timwing1 @eloace @gjtabor @Magicmola @HANDS @RiosJunk @bernardo @Williamsmith @Studio6NYC @Jarrett @jcojigho @minasbookkeeper @Gee @Miltapalooza @tinogonzales18 @prohomeplus @TBI @Mqualitat2835 @Mandavisualsstl @Deliane @mjs5002 @Zb00 @JuneJ @Arut842000 @RockCee @LoftDJ @Hardworks @Mikeysal @MERIC2965 @TRSOK @colin25 @Banian90 @JojocoMakup @jcastille2nd @Cmkm @Grace89 @Jill-Smiley @EmDeeEm @wwbiii @OfficaintRaymon @deeval2013 @GatorBytes @Jimdellamano @heartandsoul @DavidBrandon @Rankfolio @DonP @tstmary @Cmptrwhiz @jdta225 @954gutters @RevRhinda @URSRVD @Metrote @wcgatchel @Springerdoors @ameliabarisone @Neryh1981 @Jazzy @kem817 @mjgabel @HorshamHobo @Angel336923 @KKTOUS @Moe2149999 @revjohnpickler @EventPlannerJen @Bigblue @Chance11 @bonkbonk @psychicbologna @amanda_davis @DN @CarlSteeleFit @AbbottElectric @garedneck030664 @CN @TimAveLallemant @Kunjan @Owen @Sunshine1970
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Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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@waterworks thanks so much for your thoughtful post! I understand it can be frustrating when the cost of leads feels inconsistent. Let me explain some background. We only want you to pay for the value you’re getting. That’s why we look at a few things to determine a lead’s value: the type of job, its size, and how interested a customer appears. If we set the same price for every lead, we wouldn’t be taking into account that each job is different.

We’re currently hard at work improving how we price leads to make them better reflect the value you’re getting. Stay tuned for updates.

In the meantime, remember you’ll never pay when a customer’s first response is a “no thanks,” and if we don’t have enough pros to meet the needs of our customers, you might even get the lead for free.

To get a sense of what you can expect to pay for different types of jobs, look at the jobs in your Jobs tab and select Learn more to see prices.

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Thanks to these pros who had similar feedback about confusion around our pricing!

@AbuAbdullah @Checaskey @AmandaL @DrHilt @ChrissysStudio @mnjn @StLFacePaint @MrsOutlaw @TimTim44 @AKD @1NancyG @KeysPhotoStudio @Cornerstone @cantormum @bellaparties4u @BurlesonBooths @timwing1 @Eloydiazgarcia @ChefViaMelissa @Mattk91 @HANDSHEWD @Riosm28 @emsmedic4 @Studio92 @jase_121 @jcp @MindyMoore @tinogrigoriou @Jtapia @Awayfaringchef @Mkat4464 @LoftDJ @HaroldC @Shuber @ThumbtackRIP @colony1 @Joker187 @JCerzosie @Cmkm @Jill-Smiley @gpieco @Luvie @JimInDallas @Revecraftevents @jagphotography5 @DavidFixango @MaxGordon0 @Dottiej @Whitneymwilson @bhupp @waterworks @Todd1234 @Spurs32 @NetPen @Jb0070 @Tpt_1002 @imwhitey @mjgabel @Bondarchuk @Kleebster @ABSBalloons @ever5ince98 @ChanceL @bonnie_bill @Tschuette @JustinPro @PKI @CNCarley @myersclaireb @PageOne @Hammerhead @singenginerecs @Willardallison1 @Jeff @KevinDavis @Stories-told-ph @Knightmagic @Fabpop @JLCollinsEdits @ebkesq @Tiny @Stage66 @NightHawk @PeachyClean @ChrisPollina @CN @PaintingSmiles @Noel @merakiphotoinc @pjpaiva @ReeseTee @Lmhi @andrew_kamen @GoodRiddance @Aeccleshall @TrainZ @ambersexton @The-Write-Mann @Cpetersen

Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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@EnglishTrainer thanks so much, this is really helpful feedback! 

We know it can be frustrating when it seems like customers are just price-shopping. This is why if a customer’s first message to you is a “no thanks,” we don’t charge you at all. This is also why your profile is so important. You can use it to provide all the information customers need to make a decision on whether to contact you. That way, they won’t have to contact you to find out answers to common questions or basic details.

But we realize sometimes that’s not enough, so we’re currently working on ways we can better identify how serious customers are. It’s still a work-in-progress, but it’s a priority for us. Stay tuned for updates and please keep your feedback coming so we can make improvements together.

A few more things to note:

  • We give customers a place to learn the average cost of their job before they start their search for a pro. This increases the chance that when a customer reaches out, they’re more ready to hire instead of just shopping for prices.
  • And once customers start browsing through pros, they often want to see price estimates. So it’s important to provide as much information as you can about how much you charge, so customers can make informed decisions. To learn more about how to set your prices, read our article.
  • Customers who contact you have seen what you offer and have chosen to start a conversation with you. At that point, it’s up to you to respond quickly and show the customer why you’re the best pro for the job. Sometimes customers need a little help knowing what to say. So we made it easy for them to use conversation starters to contact you and take the next step. Their message may look familiar to you, but the customer doesn’t don’t know that. They’re reaching out to take the next step, so make sure to respond the same way you would for any other message from a customer.

Lots of other pros mentioned similar feelings about when a customer doesn't reply - thank you!

@Lisawevents @Pat @Checaskey @MYteddydog1 @Rojasgeneralcon @DrHilt @solarpoweredsar @OnAWingNotary @mnjn @Ziva8844 @StLFacePaint @MrsOutlaw @Kdcatering @AKD @1NancyG @Cornerstone @bellaparties4u @BurlesonBooths @timwing1 @ChefViaMelissa @Mattk91 @Riosm28 @Beth @Studio92 @jcp @Miltapalooza @Mandavisualsstl @denderby @Mkat4464 @JustBobF @Arut842000 @TEOCONNELL @Rod734 @LoftDJ @HaroldC @TrustedPainters @Jaxgreyson4 @Meridianfloorin @TRSOK @colony1 @SuperFineK9 @JCerzosie @Grace89 @KarmasKreations @Jill-Smiley @davidjscott88 @EmeraldFox @Nae @OfficaintRaymon @HouseCalls @Del_DelDeejay @GBCon @HeatherRaeWi @Revecraftevents @jagphotography5 @DavidFixango @MaxGordon0 @DossConsulting @Spike @Rapid1 @Macys @TT @Jeanne @A_Messina @revdick @Metrote @Spartan_ox @AmericanDreamCA @NetPen @Berrybusybees @mjgabel @HRDJKaraokePros @K9 @Bondarchuk @Gartob @Kleebster @ScottK @ABSBalloons @Moe2149999 @revjohnpickler @ever5ince98 @ChanceL @bonnie_bill @dnab @CarlyRose1 @rlm @Garret @CNCarley @Denali_Notary @kushp @Hammerhead @singenginerecs @Hussam @Jeff @JasonH @pjacob94 @lkelsey @ChrisDoesVideo @Djgeo

Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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Hey @Cleaning1, I totally get where you're coming from. 

We understand that there might have been aspects of the old system that felt better for you. We want to explain why we made the change we did. In the old system, 80 percent of customers who came to Thumbtack never ended up actually seeing any pros. Those were all jobs that could’ve been yours. But those customers left Thumbtack without ever finding the right pros. So we made changes to help customers see pros immediately and increase the chances that customers would find the right pro for the job.

As part of this change, we could no longer ask you to pay every single time your business got in front of a customer. We wanted to give you the chance to get in front of as many relevant customers as possible and only pay for leads — customers who actually engage with you.

We realize that not every lead turns into a hire. But our hope is that you make enough from the jobs you do win that it’s worth it for you to continue using Thumbtack.

Of course, we recognize that the new system isn’t perfect. That’s why your feedback is so important. So please keep it coming!

And to learn more about the changes we’ve made, check out this video, or this message from our CEO, Marco.

Many other pros mentioned similar things about preferring our old pricing system, so thank you!

@AbuAbdullah @jerimas @Lisawevents @Pat @VirutecComputer @MYteddydog1 @AmandaL @Kevin1211 @Rojasgeneralcon @DrHilt @AEHoerl @ChrissysStudio @mm @Ziva8844 @StLFacePaint @MrsOutlaw @Kdcatering @TimTim44 @Ryan @Cornerstone @cantormum @timwing1 @gjtabor @HANDSHEWD @Beth @emsmedic4 @elephantquilt @jcp @MindyMoore @Miltapalooza @tinogrigoriou @Jtapia @elegantediting1 @Mr_Mystic @cacarovan @denderby @JustBobF @LoftDJ @Shuber @Mikeysal @ThumbtackRIP @Jaxgreyson4 @Bubba @Meridianfloorin @Kphoto87 @Joker187 @SuperFineK9 @Grace89 @Jill-Smiley @xc @Debbies @HouseCalls @Del_DelDeejay @DossConsulting @Rapid1 @Whitneymwilson @revrobert @Uwa @Spurs32 @Spartan_ox @Tpt_1002 @hickoryhandyman @anthonylmarcus @imwhitey @Jeighhaye @HRDJKaraokePros @K9 @Bondarchuk @Gartob @Moe2149999 @revjohnpickler @BigDave @ChanceL @bonnie_bill @CarlyRose1 @AbbyD464 @PKI @Denali_Notary @kushp @singenginerecs @CLINTtheDJ @pjacob94 @Djgeo @KevinDavis @Stories-told-ph @Tdpc1 @Fabpop @Watchman @JLCollinsEdits @ebkesq @Sugartownphoto @Sophie @Revdee @NightHawk @TAVConstruction @kdc @phillipambros @ChrisPollina @PaintingSmiles
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Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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Thanks @Tim1, these are some great points! I get that it's frustrating to pay for a lead when the customer isn't ready to commit. You want that customer to have some skin in the game. But at the end of the day, we believe that there will be more customers on Thumbtack — and more jobs for you — if we don't put up a barrier when customers are searching for the best pro for their job. By making Thumbtack free for them, we're confident that there will be more customers to hire you.

Other pros mentioned similar feelings, so thank you all for the great input!

@jerimas @Lisawevents @Checaskey @Ziva8844 @1NancyG @bellaparties4u @Gee @Spike @Rapid1 @Macys @AmericanDreamCA @Bondarchuk @CarlyRose1 @rlm @Garret @Hussam @lkelsey @Djgeo @pamelaslabaugh @AVP @Knightmagic @mdeeno @Zsofica @kdc @BWPhoto @Sim @HLProductions @Trevor @TheisPhotos @Tim1 @Lynnwinkle @nmcallister @gulfdriveband @LV-365 @TalesofLight @aesselman0830 @taxhelp @Sorellas @Christinac @GDD @Josh @Fitnatixx221 @X-Factor @atoe365 @debbielopes @NellieB @CHERIEFOTO @Lennie @RickB @Stephenselect @nightlight1237 @davidgoehring @beata-yeah @tomsix @DJButterflEyes @Numbers @Tmartjr @chriseshar @Sterrones7 @calebtkyle @Antwancooper @Richard @R0B0tArms @LindaLee1976 @evildoer @WarmUpLab @Marlenecarey @Ty
Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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@p_air6, thank you so much for the helpful feedback! I imagine it's frustrating to be getting fewer customers. Some things you can try right now are expanding your travel area, adding to the types of jobs you do, and expanding your availability to do those jobs. Also make sure you’re always putting your best foot forward. This means having a complete profile with a professional looking headshot, adding details to your About me section, getting great reviews, and responding to leads. For more tips to get the right leads, read our article in the Help Center.

Thank you to all the pros who sumitted similar feedback!

@Lisawevents @VirutecComputer @Kdcatering @AKD @1NancyG @BurlesonBooths @BuckeyeBoys2141 @Mkat4464 @Arut842000 @Shuber @colony1 @gpieco @Debbies @Jph @revrobert @Uwa @NetPen @imwhitey @Bondarchuk @CarlyRose1 @AbbyD464 @kushp @Jeff @Aramsaier @Tdpc1 @lockmangrady @ebkesq @Zsofica @Sophie @p19581 @p_air6 @Lmhi @Stevie @Hall @MikeA @silverbaytrans7 @NikH @dano3276 @Phoenix_remodel @modza @Barbara @Customhome @deliusfan @computers6 @cheriopelt @Simmy98 @Xxxlandscape @Karilyn @adriesque @dianniaoh53 @Stoeckermedia @Michaelnkoerner @Calepa @MikeGreen @CoachBrianDarr @RuffAdjustments @roybrosdrywall @leland2012 @Cleaning1 @Boogietek @Alexper @SgtYoung @aprilacm @DJRICHIERICH @MasterpieceAV @Qwksilver @suzannestuesse @mcierley @Len6295 @SallyB @Jfalcone85 @Pearls @Cbarcelo @bleis @Djmenace4 @jmpasins @Jake1291 @Wayne @MORTempe @Pvalentine @Connie1 @jstarkey988 @robertlc1616 @Jsh54 @VA @paschulea @Sarahs @Kay @dash10digital @DEW @atoe365 @sallydeng @lodge @Helene @Photoglc @Luhdz @Adeptflooring @Plemus

 

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Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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@teaparty I know where you're coming from and I'm sorry to hear that! 

It’s really tough to hear that you don’t trust Thumbtack. We know we’re far from perfect, but we are always trying to ensure that the decisions we make and the technology we build are all in service of helping customers find and hire Thumbtack pros. So we’re constantly thinking about how we can help you get hired more — because that’s why you ultimately come to Thumbtack and that’s what we want to deliver.

And we know we can’t do that without you. It’s a true partnership. That’s why your feedback is so vital and why we take it so seriously. For example, when you gave us feedback about needing to see prices upfront, we worked hard to incorporate your feedback, and now you can see prices upfront on all jobs in your Jobs tab. We are listening! So keep sharing your thoughts, and please keep the ideas coming.

Some other pros mentioned feeling a lack of trust. We hope to regain your trust as we make progress toward a better product and more fair pricing!

@AEHoerl @StLFacePaint @DCFGCatering @Nadja @timwing1 @Magicsmurf @djdonraymond @Studio92 @AllPointsMovers @jcp @Miltapalooza @tinogrigoriou @Mandavisualsstl @Mkat4464 @JustBobF @Arut842000 @Rod734 @LoftDJ @Meridianfloorin @Joker187 @MaxGordon0 @Cmptrwhiz @AmericanDreamCA @Berrybusybees @mjgabel @Bondarchuk @Kleebster @bonnie_bill @dnab @json @Hammerhead @Jeff @Kathy2010 @AVP @picoramapb @Watchman @JLCollinsEdits @p19581 @NightHawk @phillipambros @Mrolon @merakiphotoinc @MichaelWeaver @ReeseTee @GregoryJ @SeanWalsh @MikeA @AlexPhotography @Chefray @silverbaytrans7 @tyc9900 @Trevor @Djseven8seven @Movers96 @Phoenix_remodel @fitcap @Singlecoilphoto @ermel @KCdogWhisperer @Xxxlandscape @Alpha-Moves @Autumndean @RalObiohalaw @roybrosdrywall @dben41 @janellody @ntwwilliams @LM_DCN @Terryedison @Doug1 @Pinkladiesclean @lesmok @whooper @Qwksilver @suzannestuesse @VideoByKevin @TGJAX @KKind @Forsyth @Deryloconstruct @PianoMan @GHFC @Thunderstorm300 @teaparty @GeorgeH @jerry @DJKee @dfolkenroth @STEAMKING @pcbrad @adolfolivas @dissidencefood @DJ3335 @sb @Approachable @Strategy-rules @LorrayDigital @Dballard @Marrymellc17
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Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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@Deborah, thanks so much for sharing your feedback!

We hear you — it’s frustrating to not only pay for something you don’t think you should be paying for, but then have to go through the hassle of requesting a refund. We’ve been working to improve this experience for our pros.

If a customer’s first message is a “no thanks,” you won’t pay at all. We also recently make some updates so that now you automatically won’t be charged for a customer who contacts you for a second time about the same job. You shouldn’t have to pay for the same customer twice, and you shouldn’t have to contact us to get a refund in this situation. So if we detect that the same customer contacts you for a second time about the same job within a week, then we automatically won’t charge you the second time the customer contacts you. And we’re currently in the process of exploring how we can build a better system for you to immediately flag leads in the app that you don’t think you should be paying for.

In the meantime, our goal is to introduce you to customers looking to hire pros like you. So if you get a questionable lead, be sure to let us know by disputing a charge. This feedback helps us improve our technology and policies for the future. And to learn which jobs typically qualify for refunds, read our article the Help Center.

A number of other pros posted similar feelings about our refund system, thanks for the great feedback!

@Checaskey @Kdcatering @AKD @1NancyG @ChefViaMelissa @Mattk91 @Mandavisualsstl @Kphoto87 @GBCon @magicmikecat @imwhitey @ScottK @ever5ince98 @pjacob94 @AVP @Knightmagic @Deborah @Djseven8seven @EnglishTrainer @Michaelhernandz @SMedaglia18 @KCdogWhisperer @VergaElectric @Alkemi_GSO @juneb @jhawk @LV-365 @RalObiohalaw @Photo-Frank @Heavenlyhawgsbb @houmanyekta78 @MerMan @Pinkladiesclean @misswestlake @Savcon2 @TGJAX @ReverendRob @Stuart @jprc2017 @danredwing @GDubler @sirokacorp @Rozarak @DJ3335 @SparkleShineDFW @johnaustinny @StevenLangley @TDHandyman @NickThruston @Nascar1439 @tshon @Sagearts @Sterrones7 @nancykenright @Best_Bartender @ChristopherW @Kendra @Andrea
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Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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@tinogrigoriou thanks for your response, we really value your feedback!

We love it when our pros give us feedback because it helps us make Thumbtack better for everyone. When pros told us that they wanted to see prices upfront before sending quotes, we worked to make that happen. When we made the update at the end of August, we announced it here in the Community (keep checking back in the Community for all of the latest product news and updates).

Now if you look at the jobs in your Jobs tab, you can see the prices you’ll pay if the customers respond to you. We’ve tried different way of showing prices, and allowing pros to click Learn more to see the prices for jobs has proven to be the best version for our pros.

We still price jobs based on the value of the job. For example, that means big jobs generally cost more than small jobs. And if our technology detects from a customer’s first message that the customer isn’t interested at all, then we don’t charge you for that contact. The goal has been (and still is) to make the price match the value of the job and the likelihood that you’ll get hired. But now, you can get a better sense of the price upfront.

Thanks to the other pros who posted similar feedback on how to see prices!

@MYteddydog1 @StLFacePaint @TimTim44 @AKD @BurlesonBooths @timwing1 @tinogrigoriou @cacarovan @Mkat4464 @HouseCalls @HeatherRaeWi @Bondarchuk @Willardallison1 @pjacob94 @AVP @TAVConstruction @Pipecraft @MikeA @gigilee @Barbara @contentcreator @JJLouis @GSPPaint @joannoz @mmyang99 @SteveInSD @Jeffmiguel1 @MH @HappyPaws @wcgatchel @Jamie163 @Shanta @RoneeAguilar @VideoByKevin @happycm @Nobleman @26_Bentley @Ro @MaggieRadzwille @aubergine @AdroitInteriors @tym @TLFitness @DEW @Amygordondesign @DaveAZ @SillyCar @EddieiiMI @SparacinoPainti @DavidMf22 @Born2danceDJ @gursoncompany @DallasMike @Charlie @talewis78 @Andy_Levine @jprc2017 @TheRod @js1 @tfitzpatrick914 @teamWorks @MarketFresh @lloydmathis @gmoore9093 @HERETOHELP @luckynlove @xmanaged @AG @Elissa @cmcspell @CSS @Kelsey @RefinedCo @fredascott @AnneGoldberg @burokerstudios @AnyFit
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Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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@NT glad to hear that Thumbtack is working for you and thanks for your thoughtful feedback! 

I know it doesn’t feel good to pay when you don’t get hired. Let me explain more about why we don’t charge you once you’re hired. The main reason is that we don’t know when a customer hires you. We work to introduce you to as many customers as you want and once they reach out, we step back and that job is yours to win.

We realize you may not get hired by every customer who reaches out to you, and we take that into account when we price leads. Our goal is for you to make enough from the customers who do hire you that it makes sense for you to use Thumbtack.

Thanks to these pros who also posted great feedback about paying after getting hired!

 

@DrHilt @MrsOutlaw @Studio92 @Kokomochris @jcp @tinogrigoriou @elegantediting1 @cacarovan @Mkat4464 @Rod734 @SuperFineK9 @JCerzosie @KarmasKreations @Jill-Smiley @Nae @LuedeckePhoto @HeatherRaeWi @magicmikecat @Revecraftevents @DossConsulting @1eventatatime @Jeanne @AmericanDreamCA @Kleebster @dnab @CarlyRose1 @Denali_Notary @myersclaireb @Hammerhead @CLINTtheDJ @lkelsey @Djgeo @Craigfilms @AVP @Knightmagic @lockmangrady @JLCollinsEdits @Zsofica @p_air6 @IanJames @chadsouthworth @moonmother @NT @Done-Wright @Amoi @Cbg_Denise @Hilaryfox27 @DrLinda @Singlecoilphoto @Allpro @Lrobe52993 @ermel @Joespin @Tim1 @Lynnwinkle @skul08 @nmcallister @JJLouis @Therapeutic12 @AstrologyGuru @mmyang99 @beccajonez @Jeffmiguel1 @che_a @pianist26 @Shiffring @DJGemini @OliviaBrooks @Tr1313 @Gl845 @HiromisCPA @dben41 @cjw496 @Heavenlyhawgsbb @aesselman0830 @Terryedison @GiGi @gracemm1 @reelcello @cdane @Chuxxmail1 @DJRICHIERICH @DaveP @taxhelp @Elegantink1 @Zekewolf @Qwksilver @digitaldjmp3 @emily @katieleona @Pearlpro @Jfalcone85 @djprock21 @Kyle_Shepard @jpgumm @Vtmagic @Djmenace4 @jmpasins @Jake1291
Thumbtack Employee vinamrata
Thumbtack Employee

Re: Let's talk about our pricing

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@Kdcatering thanks so much for your feedback! We're always trying to improve and appreciate your ideas. We’re sorry you’ve had a bad experience with Thumbtack support. They work hard every day to serve our pros and customers so that we can help you succeed. When Thumbtack support agents hear your feedback, they pass it along to us and we take it into account as we think about how we can improve our pricing and other aspects of Thumbtack. We know it can seem like we’re not listening when change takes longer than you’d like. It can take some time to figure out how to balance the needs to thousands of pros across hundreds of categories, especially with something as complicated as pricing. But we really are listening. Click here to share what’s on your mind anytime.

And thank you to other pros as well who sent in ideas for how our customer service teams can improve as well

@Checaskey @Kdcatering @timwing1 @Arut842000 @LoftDJ @Shuber @HouseCalls @GBCon @magicmikecat @revdick @imwhitey @mjgabel @ever5ince98 @myersclaireb @JasonH @pjacob94 @picoramapb @kdc @Deborah @SMedaglia18 @KCdogWhisperer @MerMan @Pinkladiesclean @Colorpro @Savcon2 @Karyl929 @queendi69 @ElmerLoudenbac @Lmh @JazzbandDave @Harvestor @CaptJJ @AEMovers @CS360 @janet @Deborah306
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Re: Let's talk about our pricing

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@TheLast10SF thank you for taking the time to send your thoughtful feedback!

We’re sorry to hear that our pricing for your category seems off. We have an entire team here at Thumbtack dedicated to researching individual categories so that we can price leads in these categories appropriately. But we recognize that no one understands the value of jobs like the pros working on them. Which is why we ask Thumbtack pros directly and ask that you partner with us by telling us when the prices don’t make sense. If you decline a lead be sure to tell us why, especially if it’s because of the price. This is an easy way to share feedback you have about the price of a specific lead.

We've heard similar things from other pros about how we try to understand price for a specific category. Thanks for you feedback!

@Pat @AEHoerl @mnjn @1NancyG @bellaparties4u @BurlesonBooths @HANDSHEWD @Frank @elephantquilt @jcp @Awayfaringchef @Arut842000 @Mikeysal @Jaxgreyson4 @Bubba @Jill-Smiley @davidjscott88 @EmeraldFox @revdick @Metrote @NetPen @Kleebster @BigDave @ChanceL @bonnie_bill @Tschuette @JustinPro @Jeff @lockmangrady @Jefe @Sugartownphoto @NightHawk @RW @Noel @Mrolon @MichaelWeaver @Lmhi @ambersexton @The-Write-Mann @MikeA @HLProductions @Riseshinemobile @fitcap @KatMills @ttazawa @JMJ-Locksmith @dcagent111 @Lrobe52993 @SMedaglia18 @ermel @Tfiddler @lenaebdgr @VergaElectric @cpr4everybody43 @skul08 @CamRadke @JJLouis @JimC @Jm @tigerbaci05 @StyleByDani @CSID-Inc @Debrameole @dianniaoh53 @GreenTeam @juneb @JKK @Mike69 @JohnC @RuffAdjustments @mlehnert0208 @jvmroofingco @Plumbernyc7 @ComputerPartner @Boogietek @houmanyekta78 @DR @LanceS @Marckende @AMRPhoto @EJPhotoPro @Chuxxmail1 @sherrijphoto @MH @AcTx @whooper @Cal @Jhanna @MasterpieceAV @Qwksilver @mirajoleigh @Seamsbysusan @attorneyarlene @Billy @amcostello1 @FixFast @JanDHM @TomS
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Re: Let's talk about our pricing

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@p19581 totally get where you're coming from with so much competition.

We understand that it may appear that your competition has increased when we show customers more pros. But the reality is, customers want more options when they’re looking for a pro. If we don’t give them enough options, then they’re unlikely to hire anyone. And even if you don’t win a particular job, it’s our hope that you’re still winning more jobs in total. This is because while customers are seeing more pros, your business is getting in front of more customers. We ultimately want to help customers find and hire the right pros, so we give customers more options so that they can hire a Thumbtack pro to do the job.

Thank you to these pros who also expressed feedback about too much competition for jobs.

@Pat @Studio92 @jcp @ProJoes @Mandavisualsstl @Jill-Smiley @Jph @JimInDallas @jagphotography5 @Moe2149999 @myersclaireb @Knightmagic @Watchman @p19581 @kdc @Nuts4dv @GoodRiddance @SpanishSchool @Trevor @TheisPhotos @ECPhotography @Mjroc1 @abbeyroad28 @Lrobe52993 @Simmy98 @skul08 @joannoz @Imasheila @RockCee @Debrameole @dvo04 @rzuklin @KLH @electricaljdg @DJGemini @ComputerPartner @vjentertainment @Zekewolf @MasterpieceAV @Qwksilver @Hunter @ExcaliburSH @Len6295 @Tersland @Grandslamdjs @Zac @aubergine @Alex_Undr_P @js1 @pcbrad @Approachable @dsilva6897 @jpmcdunn @Djabent @sandybasenji @Djayent @Swannfit @Jamaicadeana @Sagearts @professorbam @Best_Bartender @elisafine @Msplumber @Rjara @Scott1 @BD @Deborah306 @JSBOS @SSTechPlus
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Re: Let's talk about our pricing

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2,000 responses
Pat
Level 7

Re: Let's talk about our pricing

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  I WAS a huge fan of thumbtack, operative word here is was. Even though I could never get you folks to list me in the search results as something other than a landscaper, lmao. I was able to get past that, through reviews, pictures, etc. It is always a bit harder selling a deck job, or remodeling job when the customer thinks that earthworks is your claim to fame. It just means that we never got jobs from searches on the internet. Even with that,  I even made a few positive comments in your little community, in the past.
  Now with the changes, the % of leads that even seem real is ridiculously low. I have pages and pages of leads that lead nowhere. Enough correspondence so that you could get in my bank account, then nothing, and I mean nothing. NO responses.
  Now I am paying, $300-500 for each job. Up from maybe $100 before. I have determined that your "service, such as it is,  So therefore I have opted to spend my money in marketing through my website, which is showing a much better result than dealing through you folks.
  You were once a great option to Angie's List, and Home Advisor, now you are more expensive than both, with a delivery rate on par with Craigslist.




AbuAbdullah
Level 5

Re: Let's talk about our pricing

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Hello, I wish you all could go back to a set price for each lead. Your charges seemed to fluctuate and it varies from week to week. And I think you all are changing things too quickly. It's like every 4 months you are changing something. It makes things unstable and hard to keep up because we are running a business. But through all of this we still use Thumbtack...
jerimas
Level 5

Re: Let's talk about our pricing

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I agree too!  I liked it when it was $3.33 dollars for each gig.  Now, I am getting charged more and really not making much of a profit.  The customer should be charge a fee like most sites.

 

Lisawevents
Level 5

Re: Let's talk about our pricing

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I agree. If they had to pay for referrals then they wouldn’t just randomly throw things up to see what they could get and for how much. I’ve have pages and pages of request that went nowhere. I’ve even gotten requests in 2018 for jobs back in 2016. 

Checaskey
Level 5

Re: Let's talk about our pricing

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I completely agree! I wish there was funding from clients to offset things. I get the "appeal" but it's tough with lazy people.

Re: Let's talk about our pricing

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Yes, it's irritating with so many people who aren't really serious about hiring anyone. Maybe it would be good if they had to pay a little something just so you knew they were a real lead. But these people cost me so much (I've never done better than just barely breaking even, but usually end up in the hole a few bucks) that if I see they've contacted several pros and/or their service request doesn't relay a sense of urgency, I just pass. This may be affecting my algorithm though because I've had zero leads in the last two weeks. In general though, the recent price increase has also made me very hesitant to use this service, as it's roughly half of my base price.

Re: Let's talk about our pricing

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This.
If I have to worry about a lead costing me $13 each time, even though my ideal client will stay on for a couple years, if no one actually commits, the ROI is not worth it!
Andrea
Level 3

Re: Let's talk about our pricing

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I have also had zero bids in 4 weeks!  Its never been like that before. 

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CG
Level 5

Re: Let's talk about our pricing

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Mine are way down too! Non existent
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