Thank you to these pros, who also submitted similar feedback! See my response to your feedback above.
@KBD @Chuxxmail1 @Jccarpetinstall @HappyPaws @vjentertainment @DJRICHIERICH @Colorpro @dobnc60 @MasterpieceAV @jsaksa @Jamie163 @Qwksilver @Shanta @Seamsbysusan @Billy @Hunter @GDD @JanDHM @Len6295 @Tersland @TT_L @RobertCarter @Mary6 @TGJAX @Grandslamdjs @RMISPCJR @SeanCarney @dan___ @Zac @Sandra @Princess1 @Josh @KimM @Nobleman @Chef2018 @bleis @IkeaPut2Gether @JMcRae @phdsecurity @Stuart @Julieannhathawa @Joeriotta @PianoMan @Djclever @malepins @CraigV23 @paschulea @Pawsaroundmotow @Izzy @DJTyrone @GreenbluffFresh @GHFC @Thunderstorm300 @JohnHughesGolf @scaton22 @Amygordondesign @GeorgeH @Elizabeth @Ultimatecare5 @daveadamsphotog @Bruinmom @Slanteye @mike14wa @hullskitchen @trainerann @wittekind9 @crainsservice @PR1962 @Savoryourparty @Lonepineroad @srlake @Photoglc @Hconfidential @Harvestor @Andy_Levine @Sopered8 @ashlinsmom @Plemus @Lazza6276 @CS @JamieRand @pcbrad @adolfolivas @MarkJones @Drummerpro @Jasonmf55 @realtortom1234 @longport25 @Pololescaille @LorrayDigital @dugie18 @luckynlove @CTKev @MR1143 @hamo @meganberven @3010memo3010 @Burgstahler @QuickdrawRecLLC @Marrymellc17
Thanks so much to these pros! You've all sent in similar great feedback about our old pricing system. See my response to your feedback above.
@Jillian @swirlandco @CSS @Tatyana @Mswiltshire @Bmiller @PhotobyLuigi @lowell-king @gretaga @Msmod @Kbelliveau @SusiG @CarlosP @AmWay @Fit4Beach @Crescent_Spirit @Shuddrbug1 @gdubya @AllThatGlitters @RUReady @Yah-Bah @CIHI @AnneGoldberg @BenS @slpchap @Krumklean @lasky2 @davidgoehring @chnblossom @Qworksbbq @AspenPaintingNC @SantaPapa @Jamonguitarbass @Racer @andreihippix @MarcusBrewster @Topshorephotos @Eileenlynch23 @Assembly @jen1 @jfriesen @eugenesms @Debra @KevaCustoMYzed1 @AndrewH @hypnohotshot @Artist6753 @Romer57 @GerardFreeman @elisafine @DJcheapo @Andrea @Firebelly @Iswhoa2 @marier @funky @AK @JoeB131 @SocalFitSteve @bblgummarketing @John @ashtronic @rcfirebird81 @Yourwayent @Rjara @Scott1 @Mickamania @annieadams @pjgost56 @cvmua @BD @trickyfaces @AbbeyBP @MissJen @Leesa @Hhollowell @SDScott @Tfdesign @LukeShaw @prohomeplus @Happycook @TM2 @Tigerwebster @PropPicz @keldogwalking @Rn4fldhcky
I don't think Thumbtack is getting the message. You are NOT sending us qualified leads. You are sending us prospects. There is a difference. For example. As a contractor, I may respond to a PROSPECTS request regarding a medium sized deck job for $75.00. Now I don't know how much that will cost to build until I meet the prospect at the site. When prospect calls me and I begin to QUALIFY him as a Lead, I find out that they don't actually want a new deck built, they only want a few deck boards replaced, or a new railing. Definitely not worth $75.00 for the pleasure. That just cost me $75.00. Then they go and contact nine other contributors trying to shop prices. Each one gets charged $75.00? That's $750.00 for Thumbtack and zero for us, for one prospect. Not a qualified lead.
You guys are missing the point. I don't expect TT to qualify all leads, and you have no control a second to how prospects fill out requests; but please do not insult us by these repeated excuses and trying to justify your new pricing methods.
I had a 95% closing ratio before you changed to greedy pricing methods.
I don't even bother responding to request anymore.
You guys are not listening to the people that have made you successful.
You just don't get it, do you? We Pros are THE customers. The leads you send us are not the customers. We are the ones paying your exorbitant bills. You have not listened to a single thing written by hundreds of your customers.
To the Pros who might read this post:
The power to change this is in our hands. Drop Thumbtack, or at least take no further expensive and wasted leads from them. There are many other vehicles on the market to get us the business we deserve. My own website produces many times more leads than Thumbtack currently does and it costs me only $200 a year. Thumbtack could cost many of us that much per month.
Go back to the old system with the old prices or forget me. New system does NOT work with adjustments. It can't be adjusted enough. It need to be completely elimated.
That's fine but most pros won't respond under the new system. You're introducing them to more pros . . . who won't give them any information because of your outrageous pricing. You haven't accomplished anything!
My clients liked having a limited number of pros sending quotes. Since you've implemented the new changes with Instant Match, 95% of the leads that I have sent quotes to have NEVER hired a Pro through Thumbtack. I'm sorry, but I'm not buying that the new changes are to help us Pros, when in fact over the past two weeks, you've seen several hundred Pros voice their concerns, and like myself, they are leaving Thumbtack.
The "powers" that be have taken a great platform and turned it into a mess. You've said that you're listening to our concerns and suggestions, but yet, you're not taking any of what we are saying to task. I've said this before when I've talked to Customer Service Reps when calling in, I'm really saddened, and sorry that I'm not using Thumbtack anymore. Clearly, you're all about making money for yourselves, and not caring about the Pros anymore.