Unfortunetly, I all but stopped using this service. Occasionally I will get a lead that looks interesting but because I no longer understand the pricing I just pass on everything. I dont know why you just can't have a monthly/yearly memebership that allows you to bid on what you want when you want without trying to figure out how much it will cost everytime you bid.
It's good to hear from you. I've been trying to reach you but haven't gotten a response to my emails. I thought we had an arrangement in which I was charged a certain amount to respond to an inquiry. For the last two months you've charged me $10.43 on my credit card and I don't remember sending any quotes. What's up?
I agree with what most everyone else has been saying. During the early years of my business, I lived off of Thumbtack leads, and I felt like it was the greatest secret I had found that no one else knew about. Thumbtack helped my business grow and for that I'm still thankful (and loyal). But as prices have gone up and Instant Match has been introduced, it's become less and less helpful to my business. Being charged for every single person who contacts me is ridiculous - in my industry (Wedding Photography), people may contact 5 or 10 or more photographers to ask a few questions, then just book one of them (or end up booking their friend they grew up with). How can I survive paying $50+ dollars per lead if my conversion rate is so low? How can I run a profitable business and support my family if it takes 25%+ of gross revenue from a job goes to finding leads? It's just getting too expensive. And all of this doesn't mention that Thumbtack frequently is "Instant Matching" me with couples that are a bad fit for us, but hey, if the client doesn't realize that and reaches out to ask a question, there's $50 down the drain...
Much like everyone else, I'd like more transparency. I'd like to know what I am paying once that customer responds to me instead of having to look it up on my card statement. There do seem to be a large number of fake leads and I am glad we are now only paying once contact is made. However, I'd still like to know what it is going to cost before hand. I am a small business and this isn't my full time job. I submit leads and take jobs only if it is worth my time.
I think you pricing is way to high, it used to be fair and reasonable and now it seems a little greedy, The customers have no stake in the quote. I've seen them ask two or three different times trying to get a better quote. Also I've submitted a quote to a user that asked for me and it cost me like $45 or so, never heard another word from her, so I get nothing for that. Since she asked me to quote I got billed. Maybe a quoting system where you pay a smaller fee (like $10) to quote like before and if the customer hits the hired button it will charge the DJ the remaining amount say $25 or so. I probably won't be submitting many quotes at $40-60 for now, I will use other sites that are more reasonable. It's a shame since I've been a top Pro for the past 3-4 years. I'll keep looking at Thumbtacks but I will be extremely selective on what I quote to.