I've complained about this multiple times but to no avail...I'm not at all suprised to see some of the same types of comments here already...the pricing structure is absolutely ridiculous! I had so much more success before these changes (way too many changes in general, who makes these decisions??) and it showed...now, for whatever reason, I've had little success yet pay so much more...even a simple communication costs an absurd amount! How do you justify raising the rates as much as 6-7X from what they were and with no forewarning whatsoever?? And the Instant Match feature is garbage, please stop shoving it down my throat! Also, the last several times a customer has reached out to me directly (I didn't quote them first, they found me), most seem to disappear after one or maybe two replies...I'm seriously starting to think that these leads are bogus and have considered contacting the BBB. It's unfortunate really...I loved Thumbtack and now I almost loathe it...my questions go unanswered or I get a very roundabout reply that ducks the issue...no one there seems to care about their clients...clients that are insanely overcharged! I sincerely hope someone there reads these replies and decides to actually do something about it as many pros are very unhappy!
I find that I spend too much time customizing quotes for Thumbtack. My rates are variable depending on who is available and how far they have to drive. I can't just provide an instant match price for services because I use independent contractors for my business. I don't even know if I got the job for sure until after the meet and greet is completed and by then I have already put in a bunch of time (which is worth $$$ to me). I would much rather be charged on wether or not we actually get the job or not. "Leads" are not likely to become customers in the future if they don't like your pricing or your sitter now. If they are ok with it, they hire you, if not, they look elsewhere. I am unhappy about paying fog "leads".
I've stopped using Thumbtack for three reasons:
1. There is not enough information in the requests for me to properly put a quote together. Some people do add extra to their requests, but most just fill out the absolute minimum. As an architect, I could be doing a $500 porch addition, or a $5000 ground up new build. Most of the quotes don't specify what they are looking for. I can't send out a quote with a fee estimate, if I don't know what I'm quoting on. So I send a somewhat generic quote, and I rarely get responses back. I say in my quote that I need more information.
2. I have absolutely NO idea how much or even if I am going to be charged for each quote. Is it going to be the old amount of $15? Or is it going to be $100. I can't just be sending out quotes right and left, and all of a sudden get a bill for several hundred dollars, and no work to show for it. I do like that you are not charged for quotes that clients don't respond to, but the system has become too much of a crap shoot for us.
3. I feel like 90% of the people sending out quotes are just tire kickers. They think they might want to do a project, but they really just want to see how much the drawings are going to cost.
I feel as a professional I should be charged one price. The person requesting the service should be charged according to the size of the job. It is confusing to pay different prices for the chance to reply to a help wanted ad